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‎07-03-2021 05:02 PM

HP Recommended
Product: OMEN 30L Desktop GT13-1xxx
Operating System: Microsoft Windows 10 (64-bit)

Hello, so my new HP OMEN 30L Desktop GT13-1xxx has not support documentation on HP Support website. My product and warranty has been registered for quite some time now. I am unable to retrieve any specific drivers, or documentation on the website. Even if I type my serial number in, it will say its not found. Even if I let the auto-detect run it will state my system is not found.  Even if I search using my Product number 38T60AV there are still no results.  I can use HP Support Assistant however is has never found one update for my system.  Obviously I can use windows update but it has never downloaded any HP specific updates such as bios, etc. I know there has to be some updates since the purchase of my desktop. When I click "user guides on the web" via HP Support Assistant or if I try to type my info in manually (logged in or not) I am always redirected to a page where my system is identified as HP OMEN 30L Desktop GT13-1xxx and the web site basically states my system is  not found, try changing your operating system. The links to change my os do not work. I have tried on multiple different web browsers as well. This is the same description that is displayed in HP Support Assistant as well: HP OMEN 30L Desktop GT13-1xxx .  I have contacted HP Omen support and they are unable to find a resolution. They are also not able to manually mail or e-mail my system specific documentation like specification, motherboard diagram, etc.  If anyone has any ideas they would be greatly appreciated! I would love to be able to update my BIOS! Oh, also as a side note, I purchased this system directly from HP.com.

1 REPLY 1

‎07-03-2021 06:36 PM - edited ‎07-03-2021 06:59 PM

HP Recommended

Hi:

 

The product number you posted indicates that your PC is a  OMEN 30L DESKTOP GT13-1380Z CTO.

 

CTO means that it is a configured to order model, so you will not find specific details regarding the specifications.

 

This is the link to the parts list.

 

HP PartSurfer

 

This would be the link to the support page for the  GT13-1xxx AMD model series...

 

OMEN 30L Desktop PC GT13-1000a Manuals | HP® Customer Support

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