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HP Recommended
OMEN by HP Obelisk Desktop 875-0051na
Microsoft Windows 10 (64-bit)

I bought this PC nearly a year ago now, i still have a few months of warranty left and the PC seems to have some problems:

Overheats way too much now

Hard drive seems to be clicking or making failing noises

Bootup is much slower

Overall stability problems

 

How can i make a claim?, everywhere I've searched just seems to redirect me to check warranty status, not actually to make a claim.

 

I bought the PC at a Curry's store.

2 REPLIES 2
HP Recommended

Hi @nomad5Welcome to the HP Support Community!

 

Request you to follow the below-troubleshooting steps overheating issue.

 

 

The following list describes some causes of excessive heat:  

  • Dust inside the laptop.  

  • A new component, such as a hard drive, is added. The extra component causes the power supply to work harder and generate more heat. Extra heat also radiates off the new component and adds to the temperature inside the case.  

  • Over time, some cooling fans might slow down and wear out, as the laptop is getting hot, depending on the usage of the laptop.  

  • High ambient room temperature.  

Step 1: Removing dust and lint by cleaning vents  

Step 2: Ensuring proper space for ventilation  

Step 3: Updating the BIOS  

Step 4: Using HP CoolSense technology  

Step 5: Placing the notebook in a cooler room  

Step 6: Testing for hardware failure  

If the hardware has failed, capture the failure ID and revert for further assistance.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

HP Recommended

Greetings! 

  

This message is from the HP Support team, 

  

Just needed to know if all your queries were resolved? 

  

If not, I could help you get there. 

  

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

  

Have a great day ahead! 

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