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08-02-2021 05:23 PM - edited 08-02-2021 05:26 PM
I called HP with my monitor issue for help and was asked to send the monitor for repairs because it was under the one year manufacture warranty. After several call backs asking status on the case I have received the box and label form HP. I shipped my monitor out and have not heard from HP at all, knowing that they have received my monitor. There was no update on status of my monitor until I called and was informed that downgraded refurbished monitor was shipped to my address without my consent (no idea what happen to my monitor that was send for repairs, HP representative has no information on it), and that refurbished smaller, with less quality features monitor was shipped to me in place of my original monitor. I was also informed by the HP representative that the refurbished downgraded monitor will follow my original monitor manufacture warranty which is close to expire. How can HP make decisions on behalf of customers device without the customer consent and transfer warranty from my original monitor to refurbished monitor I never owned ? When I logged into my HP Dashboard I found out that my warranty access to my original monitor I purchased was blocked by HP. I have no access to it anymore. To my knowledge the warranty states that if they can not fix issue they will replace it with a new monitor, not refurbished.
08-03-2021 07:27 AM
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