HP refuse to replace my monitor

[bungle1]

HP refuse to replace my monitor

so I basically ordered the Omen X27 back in 2019 I reported the issue (whilst the product was in warranty) after a couple of weeks going back and forth between the worst customer service of all time they agreed to give me an exchange. You would think that's where the story should end but unfortunately they don't tell me they want my £600 monitor replaced with some cheap garbage that costs £300 on amazon so I refuse to accept a substitute monitor the omen 27c because it's awful and after explaining with the customer service team in the world why I don't accept the 27c as a reasonable replacement they just flat out refuse to understand that 

1. The Omen 27c monitor is not the same as the omen x27

2. They think there's an issue with my setup ( they seriously told me to change the HDMI cable and plug it into a different socket)

I can't believe the things I hear from the customer service I clearly know more than anyone about the products than the people who give me custom service. Now I've spent 6 months on and off (4x in the last 2 weeks alone) trying to get an actual replacement for my x27 which I did complain about it the day they tried to make the exchange. 

I feel robbed and there's nothing I can do about it

I've spoken to the sales team 4x this week, the WhatsApp support 2x this week. They have told me on 5 separate occasions I would get a call back regarding this issue and it hasn't happened once. 

Basically, I can't contact HP, they actually stole my monitor

[A_Gayathri]

Hi @bungle1,

Welcome to the HP Support Community

I understand you are facing an issue with your OMEN X 27 240Hz Gaming Monitor. Not to worry I will help you to get a resolution to resolve the issue.

We shall escalate this issue to the concerned team. The next team will likely request information from you in order to look up your case details or product serial number.

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Hope this helps! Keep me posted. 

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