• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎01-29-2019 01:01 AM

HP Recommended
Product: 880-160se
Operating System: Microsoft Windows 10 (64-bit)

Unfortuneately i had to return my 2 week old PC. One morning i went to turn it on and nothing would show on the monitor. Eventually it would be stuck at the OMEN logo with a black screen behind it. no loading signals, no error messages. It would just stay at the screen. Upon calling customer service, we tried some solutions, and they came to the conclusion that i should return it and exchange it for a new PC. Anyone have any thoughts on this? Any advice? 

3 REPLIES 3

‎01-29-2019 06:20 AM

HP Recommended

Not really, but as you still (assumingly) were below 30-days grace period where you can exercise the option to return & exchange - what's wrong with that? Just wait for you new shiny-shiny to arrive.

 

Was this reply helpful? Yes No

‎01-29-2019 01:39 PM

HP Recommended

dont get me wrong, im not salty or angry. was just seeing if anyone else had this happen, after all, theyre expensive and complex machines. i didnt do anything that could have caused it in my eyes, which is why i was wondering.

Was this reply helpful? Yes No

‎01-30-2019 01:39 AM

HP Recommended

I get all that.

 

The point is: new unit cannot fail like that in the first weeks of  ownership. If you and - more importantly - HP Customer Service were not able to bring it back to life (assume some troubleshooting was exercised) then there's no time to waste but to arrange for a replacement.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.