Hard Drive Error

[DavidArmes1]

Please find attached test results from link supplied. In answer to your question I'm not sure as I can't remember setting the computer up being about 20 months ago. Sorry.

[krzemien]

Thanks - but which drive does the above refers to? See below:

Please check one drive at a time - as per the above.

You can check also see/check the logs - available from the main menu.

Regarding Recovery Media - please create it if you can as you may need it in order to restore PC if something goes wrong too early. Find HP Recovery Manager in the start menu, and assuming you have a spare USB stick (16GB minimum, I think?) create these ASAP.

[DavidArmes1]

Sorry for taking so long but please see attached photo off storage result. It seems that both storages have the same error but I have noticed there is a real storage problem on the C drive

[krzemien]

Thanks - addressing failin C: drive being the OS drive should be your priority, otherwise it will faill and you will have no access to anything.

So, as per the earlier messages:

* Firstly, create set of Recovery Media via HP Recovery Manager - essential!

* Source SSD replacement - anything (WD, SAMSUNG etc.) with SATA interface and larger than 250GB will do OK here - and then clone the OS drive, and then replace it by following these examples:

https://blog.macrium.com/techie-tuesday-cloning-a-disk-764bed0ad6e1

https://kb.acronis.com/content/56634

[DavidArmes1]

Sorry for not replying sooner - been really manic with work these past few weeks.

I'm looking into a suitable external drive which I will get as soon as I can so I can make a back up. In the meantime, I rana couple of command prompts to test the C drive and D drive which I found online. Please see results below (not to sure in what they mean). I have also checked all the drives on this PC in "This PC" and optimosed all 3 drives on the computer to see if it clears the problem. Also, I have cleared over 30GB data from the C drive to an external drive last week to help create a bit of space.

I'm going to try and get a drive this week to create a back-up.

[krzemien]

This merely means that logical structure of these disks remains intact - which is good as this gives you a chance to migrate data safely.

SMART errors reported refer to these disks' physical state - which looks like it's failing.