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- HP Community
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- Hard drive problems

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06-29-2022 12:47 PM
so i got some BSOD saying that the error is memory management so i used the chkdsk /f /r command in the command prompt after it failing at stage 4 it got me into this hp page so i started scanning my hard drive and after 1% thats what it said
06-29-2022 12:59 PM
Hello @Noihu
(1) Click on [ Get Help ]
(2) Then you get a QR code to scan with your smartphone, for example:
See instructions here:
https://youtu.be/14GKIpGPNRM?t=100
(3) In your case the hard disk has to be replaced by a new one and the operating system reinstalled.
In your case: Service is required !
If you have:
A) valid HP warranty => contact HP Support, see (1) and (2)
B) No Warranty => If you can't do that, you should have it serviced by a professional notebook repair store.
best regards
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