• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
OMEN by HP - 17-an100nw
Microsoft Windows 10 (64-bit)

20220629_202345.jpg

 so i got some BSOD saying that the error is memory management so i used the chkdsk /f /r command in the command prompt after it failing at stage 4 it got me into this hp page so i started scanning my hard drive and after 1% thats what it said

1 REPLY 1
HP Recommended

Hello @Noihu 

 

(1) Click on [ Get Help ]

ub6424_0-1656528704976.png

 

(2) Then you get a QR code to scan with your smartphone, for example:

See instructions here:

https://youtu.be/14GKIpGPNRM?t=100

 

(3) In your case the hard disk has to be replaced by a new one and the operating system reinstalled.

In your case: Service is required !

If you have:

A) valid HP warranty => contact HP Support, see (1) and (2)

B) No Warranty => If you can't do that, you should have it serviced by a professional notebook repair store.

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.