High temps + strange sleep mode

[Zeox]

Hello.

My HP Omen is having trouble with heating especially with the CPU water cooling system.  I just got the PC the 17. December and been testing the PC with Cinebench r23 to Stress the CPU to 100% usage, where it immediately jumps to 90 degrees and seems throttle on 4500mhz whereas single core and go to 4800mhz. While also the CPU fan goes into full speed mode and makes a lot of noise up to 60 Decibel. Also the CPU also get easily hot like around 80 degrees and at 30% usage and in games like Path of exile and sits around 80-85 degrees and is a bit noisy with around 50 Decibel. And have also tested GPU at 100% usage Heaven benchmark 4.0 and sits stable at 80 Degrees.

Also the PC enters sleep mode, its quiets down with lights on and screen turns off, and the 10-20secs later the PC seems to turn on the CPU cooling which seems to go on full speed while all the others fans are not running and after short time and dials down back to sleep mode again? And this will repeat all the time with these short intervals. And it doesn't seem to run hot in sleep mode, since when i wake it up by moving my mouse, and turns on and is quiet.

[Grzwacz]

Hi,

I also use the same stress tests to verify components and temps.

You have an AMD CPU that will throttle at 95 degrees Celsius. 90 degrees is pretty hot. You have the best CPU liquid cooling solution HP offers for your product.

The graphics card looks okay at 80 degrees Celsius. Lower temps are better but it is tough to achieve lower temps when using an air cooled graphics card.

Tough to conclude the sleep problem is related to temps, but anything is possible. Sleep problems are usually related to hardware drivers, or hardware, or Windows system file corruption.

Have you checked your PC's HP Software and Driver download site for any driver updates? GT13-1000a is a generic system ID. You need to use the specific product number to find support options for your PC.

You can check system files by running an administrative command prompt.

Enter DISM.exe /Online /Cleanup-image /Restorehealth

Then run sfc /scannow

I would check hardware by running HP UEFI Diagnostics at startup. Start the PC. Tap "ESC".

Select "F2". Run system and component tests.

Finally, contact HP Support (Link) for problem resolution.

Regards

[Zeox]

Hey tried to solutions and also been through all of HP test and none of them gave me any errors. this is my product number: 4F0P2EA#UUW.  dont know if it can be of any use. But iam prerty sure its just something wrong with cpu cooler, whether its paste or something else, cant really check since pretty sure iam not allowed to look into it.  i even check temps in another game i played the cpu was like 80C while gpu was just 45C.

I mostly wondering if this normal for this pc? its like twice as loud and like 30C higher then my old PC.

[Prométhée]

Just do a simple search here
Overheating problems are common for this type of computer.
What is recommended here, or even elsewhere, is to get rid of the case, recover some or all of the components, to create another configuration, or add fans etc!

The computer is under warranty, I advise against it, but obviously, regardless you will find many models of this type stripped on sale

ex:

https://www.ebay.com/b/HP-Omen-30L/179/bn_7117793279

you probably won't get an answer here, it's up to you, if you don't want to be reimbursed (if still possible)