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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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Microsoft Windows 11

Hello everyone

I have a gaming laptop victus hp omen  rtx 3050 ti  

Ram 16 gb ddr4 

Intel cor i7 11th gen 11800

The problem is memory clock when i playing game on battery its ok 

But when i plugged in the memory clock staying at 6001mhz and its making the laptop overheat and making games freeze so i need to shut down the system with power botton   i tried to descreas the memory maximum with bios but its not have any advanced options

So what should i do and how i should fixed?

Please help me guys

2 REPLIES 2
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This is result in sea of thives

 

20230103_222253.jpg

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Hi @Arbabjo,


Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

 

I see that you are facing freezing issues with your HP Victus hp omen  rtx 3050 ti  

 

Please run the updates from HP Support Assistant by following the steps listed below:
1. Download the current version from this Weblink
2. Click on Updates and Messages to scan for new updates.
3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
4. Click the update name for a description, version number, and file size.
5. Select the box next to any updates you want to install, and then click Download and install.
You may also refer to the HP document to download and use HP Support Assistant by visiting this Weblink.

 

I hope this helps.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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