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Brian0128
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Message 1 of 6
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Hp Gaming computer 690-0024 ram doesn't show all available

HP Recommended
690-0024
Microsoft Windows 10 (64-bit)

I am trying to get overwatch to work correctly on this computer for some reason it hard freezez. Well this caused me to notice although system game with and reads 8 gb ram less than 6 gp is usable.

I can't find any information explaining why this would be, or how to fix.

 

Thanks!

5 REPLIES 5
Photoray002
Level 15
Level 15
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Message 2 of 6
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HP Recommended

Ive seen others with the same issue.

https://h30434.www3.hp.com/t5/Gaming-Desktops/HP-690-0024-Gaming-Desktop-8GB-ram-only-5-9GB-useable/...

Please post the full product number of your HP desktop.

If I can get enough information from some of the other users, I can then report it to HP.

 

old_geekster
Level 16
Level 16
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Message 3 of 6
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HP Recommended

@Brian0128, here is a good explanation of how to use Task Manager to monitor the your real-time computer functions:

 

https://www.windowscentral.com/how-use-windows-10-task-manager-monitor-system-performance

 

If you look at the Memory section it will explain how the memory is being used.  You can open Task Manager by right clicking on Start (Windows logo) and selecting Task Manager/Performance.




Signature:


HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

Custom build: Corsair 750D Airflow (Full Tower); MSI MEG Z390 ACE; i9-9900K processor (OC'd 5.025); Corsair H150i cooler; Corsair Vengeance Pro 3200 memory ( 32 GB ); MSI RTX 2080 Gaming X Trio video card; MSI GH70 Immerse LED Headset; 3- Corsair QL140 RGB Fans w/Commander Pro and Lighting Node Core; Samsung 970 Pro 512 GB; Samsung 860 EVO 1 TB

HP Spectre 360 Convertible; i7-7560U; 16 GB memory; Intel® Iris™ Plus Graphics 640; 512 GB PCIe® NVMe™ M.2 SSD; 13.3" diagonal 4K UHD UWVA eDP BrightView WLED-backlit multitouch-enabled edge-to-edge glass (3840 x 2160); Windows 10 Pro 64 with Windows Ink

HP Photosmart 7855 AIO


**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**

Intelligence is God given; Wisdom is the sum of our mistakes!

I am not an HP employee.


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NicoleSharp100
Level 2
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Message 4 of 6
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HP Recommended

There are at least three separate threads on this issue.  I am still not sure why 2 GB of the RAM on the 690-00xx PCs is hardware-reserved and unavailable.  Here is the other thread link:

 

https://h30434.www3.hp.com/t5/Gaming-Desktops/The-RAM-shortage-for-hp-pavilion-690-0024/m-p/7020726/

 

https://www.nicolesharp.net/
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SixtyfpsGaming
Level 3
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Message 5 of 6
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HP Recommended

What is you complet system specs ? Are other games working ok ? 

HP OMEN 7700 I7 1070 gtx
MSI GT73VRE TITAN
old_geekster
Level 16
Level 16
24,257 23,907 2,781 9,983
Message 6 of 6
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HP Recommended

@SixtyfpsGaming,

 

Here is the Product Specifications page for the computer.




Signature:


HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

Custom build: Corsair 750D Airflow (Full Tower); MSI MEG Z390 ACE; i9-9900K processor (OC'd 5.025); Corsair H150i cooler; Corsair Vengeance Pro 3200 memory ( 32 GB ); MSI RTX 2080 Gaming X Trio video card; MSI GH70 Immerse LED Headset; 3- Corsair QL140 RGB Fans w/Commander Pro and Lighting Node Core; Samsung 970 Pro 512 GB; Samsung 860 EVO 1 TB

HP Spectre 360 Convertible; i7-7560U; 16 GB memory; Intel® Iris™ Plus Graphics 640; 512 GB PCIe® NVMe™ M.2 SSD; 13.3" diagonal 4K UHD UWVA eDP BrightView WLED-backlit multitouch-enabled edge-to-edge glass (3840 x 2160); Windows 10 Pro 64 with Windows Ink

HP Photosmart 7855 AIO


**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**

Intelligence is God given; Wisdom is the sum of our mistakes!

I am not an HP employee.


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