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Raybiii
Level 1
6 4 0 1
Message 1 of 4
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Hp command Center saying i have two accounts when i only have one

HP Recommended
omen obelisk 875-1010
Microsoft Windows 10 (64-bit)

Starting tonight I have been unable to access the the omen command Center rewards tab. It is saying that I have another account linked to this device but I have never used any other account with hp.

Raybiii_0-1592713110633.png

If there is any way to resolve this it would be greatly appreciated.

Thanks 

 

3 REPLIES 3
wb2001
Level 15
Level 15
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Message 2 of 4
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@Raybiii,

Here is what "triggers" that reply.

https://store.hp.com/in-en/default/reward-points

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
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Raybiii
Author
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The link that you posted is for a different hp rewards program. The program that I was talking about was the hp " omen command center" ( the one that is built in  the omen series that is use for overclocking ,seeing system vitals and ect). The issue that I was having has been resolved. Not sure what happened but the error message no long shows up which is strange becuase I didnt restart my computer or even the program. All I did was leave it open on the error screen. I also read the link for the other hp rewards program that you posted and I'm not sure if that would have helped at all becuase I didnt see anything related to login issues. That link was for explaining the whole rewards program. Either way thank you for your response and have a good day!

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wb2001
Level 15
Level 15
12,842 12,635 1,773 5,013
Message 4 of 4
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@Raybiii,

MeaCupa.  I was unaware of 2 different plans.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
0 Kudos
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