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‎07-11-2022 07:56 PM

HP Recommended
Operating System: Microsoft Windows 11

I’ve owned it for about 2 months or so, it has a problem where it will randomly restart mostly in game it did once while watching YouTube, My specs are as follows : RTX 3070 ti, Ryzen 7 5800x, hp 80 plus gold 800 watts psu, 2x 8gb HyperX ram. I have started to also have a problem where sometimes my fps will drop to sub 20’s to 60s and even to 0 fps for prolonged minutes or so then go back to normal high fps, during one time this happened my cpu about 80C some days my pc restarts multiple times but some it doesn’t at all, I play the same games each days and some games don’t require much power usage from my components at all So how to fix restarting?

Category:
3 people had the same question
8 REPLIES 8

‎07-11-2022 11:42 PM - edited ‎07-12-2022 11:29 PM

HP Recommended

Sorry to hear that you are having problems ...

 

To help you I need to know the product number (p/n) of your computer!

 

You will find this information on the back/rear of your computer printed in small alphanumeric letters.

The product number (p/n) is legally allowed information, just about the computer model, no sensitive data.

It is allowed to post in public, no problem.

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‎07-12-2022 11:16 PM - edited ‎07-12-2022 11:20 PM

HP Recommended

Hello, sorry my Product number is 328S8AA#ABA, I have a desktop not a notebook 

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‎07-12-2022 11:43 PM - edited ‎07-12-2022 11:45 PM

HP Recommended

(1) Don't start any program/game, just login to windows to do (2)

 

(2) Update BIOS

HP Consumer Desktop PC BIOS Update (ROM Family SSID 8876)

F.13 Rev.A13.7 MBMay 5, 2022Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.

"

 

(3) Reboot

 

(4) Install/Update

HP PC Hardware Diagnostics Windows

1.8.0.0 Rev.A237.7 MBOct 15, 2021Download

Realtek High-Definition (HD) Audio Driver

6.0.9180.1 Rev.B36.9 MBOct 20, 2021Download

Intel Bluetooth Driver

22.60.0.6 Rev.P13.1 MBJul 26, 2021Download

Realtek RTL8xxx Series Wireless LAN D3 Cold Drivers

1.0.329.2021 Rev.S1.0 MBSep 30, 2021Download

 

Install/Update graphics ( choose the one you have ! )

NVIDIA GeForce Driver for VR

30.0.14.7141 Rev.D820.7 MBSep 15, 2021Download

or

AMD Radeon Graphics Driver

27.20.22012.1 Rev.D786.5 MBSep 15, 2021Download

 

(5) Reboot 

(6) Run HP PC Hardware Diagnostics Windows !

(7) Please report your results

(8) If (6) is OK, test your system/game again ...

 

1 person found this reply helpful
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‎07-13-2022 12:31 AM

HP Recommended

how do you want my results i dont know but I can give you these two txt files i got from it   https://pastebin.com/z2igP0yc 

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‎07-13-2022 12:34 AM

HP Recommended

>AD2F1837.HPPCHardwareDiagnosticsWindows_1.8.0.0_x64__v10z8vjag6ke6 since an equal or higher version of the package

>AD2F1837.HPPCHardwareDiagnosticsWindows_1.8.1.0_x64__v10z8vjag6ke6, already exists]

this message is OK

1 person found this reply helpful
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‎07-19-2022 09:32 AM

HP Recommended

my pc restarted the same again what could be the problem? 

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‎07-19-2022 10:55 AM - edited ‎07-19-2022 10:56 AM

HP Recommended

Hello @Supakuwa 

 

(1) Please monitor the temperatures

https://www.cpuid.com/softwares/hwmonitor.html

 

(2) Report your results

 

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‎07-24-2022 09:14 PM

HP Recommended

my tempatures are fine relative to the ryzen 7 5800x something like 70C playing a game but i get this event viewer error every shutdown 

 

A fatal hardware error has occurred.

Reported by component: Processor Core
Error Source: Machine Check Exception
Error Type: Cache Hierarchy Error
Processor APIC ID: 0

The details view of this entry contains further information.

 

what should I do to fix this

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