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‎04-20-2024 03:08 AM

HP Recommended

I just bought an HP Omen 45L 4070. After unboxing it and starting it up it ran fine for a little while. Shortly after installing steam and games the audio started to get crackly. I haven’t even been able to play a game yet on this pc before it started doing constant restarts and trying to repair itself. I say trying because while it goes into diagnostics mode to repair itself it either freezes or crashes all together. I’ve updated the BIOS, hard reset and even reinstalled all the drivers. It took me a little over 9 hours to do all that because of the constant freezing and crashes. It’s still freezing and crashing. I’m unsure what to do and may very way request a refund and never purchase another HP product again. 

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1 REPLY 1

‎04-20-2024 12:25 PM - edited ‎04-20-2024 12:35 PM

HP Recommended

Hi @Ruinxiii 

 

Welcome to the HP Forum.

 

Your PC seems to have a hardware problem given the out of box symptoms you are experiencing.

 

Do a refund/ exchange ASAP.

 

There is no logical reason to troubleshoot brand new PC hardware problems in a Forum.

 

Opinions or troubleshooting suggestions in this response are provided independently. I am not employed by: HP, Inc. or the HP Forum.

 

Regards

 

 

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