• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended
OMEN by HP Desktop PC 880-p0xx
Microsoft Windows 10 (64-bit)

Hello,

the hp gaming hub have started to have an infinite loading screen in my hp omen.

Capture.PNG

I have try to reinstall it, and restart my computer but it didn't work.

One time a had this problem and I decided to reboot my computer (Not just for this problem) and it worked again.

After some month, it started again.

I have try to do all the update of windows 10 and it have not worked.

I have try to do that too:

Capture.PNG

I have try to uninstall the softwear and after run ccleaner and It didn't work too x_x.

 

When I open again the gaming hub, 

1.png

I have this screen and I need to go to the task manager to close it:

2.PNG

Is this possible this is a bios problem or something like that?

I don't know how this program work.

 

Thank you for your help!

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Thank you for the additional information, @Sahurows!

 

Here are the Software and drivers for your computer.  Go into "All drivers" and look at the section titled "Software-Solutions" you will find the "Omen Hub SDK Package" dated June 9, 2021.  I suggest installing it to see if it solves your problem.

 

Please click the "Yes" button if my reply was helpful and "Accept as Solution" if your problem is Solved!!



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!

View solution in original post

6 REPLIES 6
HP Recommended

@Sahurows , welcome to the Community.

 

What is the Product Number of the computer? I need this information to review the specifications of it. Please don't furnish the Serial # or other personal information. You can find the Product Number at the bottom of the page when you open HP Support Assistant.  Once I have this information, I will try to help you further.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
HP Recommended

My Product Number is "Z5M82AA#ABL"

Thank you

HP Recommended

Thank you for the additional information, @Sahurows!

 

Here are the Software and drivers for your computer.  Go into "All drivers" and look at the section titled "Software-Solutions" you will find the "Omen Hub SDK Package" dated June 9, 2021.  I suggest installing it to see if it solves your problem.

 

Please click the "Yes" button if my reply was helpful and "Accept as Solution" if your problem is Solved!!



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
HP Recommended

Unfortunately, it didn't work for me but, I have download the old version of omen command center and that one work. 

However, I can't control my computer with an another one.

 

Thank you for you time!

Sahurows

 

 

HP Recommended

Thank you for the additional information, @Sahurows!

 

I am glad that the older version of Omen Command Center solved your problem.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
HP Recommended

Hi, 

You can install the latest OMEN Gaming Hub version from Microsoft Store.

  1. In Windows, search for and open Microsoft Store.

  2. In the store, search for and open OMEN Gaming Hub.

  3. Click Get, and then click Install.

    NOTE:  Installation of apps from the Microsoft Store requires a stable network connection for correct download and installation.
    JessikaV_1-1679489572945.png

     

    JessikaV
    HP Support Community Administrator

I work on behalf of HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.