07-31-2018 05:40 AM
So I bought a new power supply so that it can provide enough power to the graphics card I am planning to buy. My pre-built pc has a pci-e x16 slot so I thought "why not buy a gpu?" Then i figured out that the gpu I am planning to buy need more power from the power supply. So i bought a new power supply. The new power supply is a bit bigger than the old one but it seems like it would fit just fine. But the problem is that I can't seem to remove the 24-pin motherboard cable. I tried everything from pushing the latch while pulling it, wiggiling it back and forth but I just can't seem to remove it. I'm starting to wonder whether its even even meant to not come out so that I can't replace the power supply. I did some searching and read that it is possible that they glued the 24-pin connector. Is this true? Help!
07-31-2018 11:27 AM
Welcome to the forum.
I am not an HP employee.
The 24 pin connector can be hard to remove. It is not permanently connected to the motherboard.
I would remove the PSU so you can get a better grip on the connector.
Fully depress the retention clip on the connector, then wiggle back and forth along the 24 pin axis (don't wiggle the connector sideways on the 2 pin axis) while applying force to disconnect the connector from the motherboard.
All you need is patience and a little elbow grease.