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Aaron017
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Message 1 of 2
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I can't remove the 24-pin cable from the motherboard to replace my psu.

HP Recommended
HP Desktop - 460-p001no (ENERGY STAR)
Microsoft Windows 10 (64-bit)

So I bought a new power supply so that it can provide enough power to the graphics card I am planning to buy. My pre-built pc has a pci-e x16 slot so I thought "why not buy a gpu?" Then i figured out that the gpu I am planning to buy need more power from the power supply. So i bought a new power supply. The new power supply is a bit bigger than the old one but it seems like it would fit just fine. But the problem is that I can't seem to remove the 24-pin motherboard cable. I tried everything from pushing the latch while pulling it, wiggiling it back and forth but I just can't seem to remove it. I'm starting to wonder whether its even even meant to not come out so that I can't replace the power supply. I did some searching and read that it is possible that they glued the 24-pin connector. Is this true? Help! Here is the old psuHere is the old psuHere is the 24 pin i can't remove!Here is the 24 pin i can't remove!

1 REPLY 1
Grzwacz
Level 12
Level 12
7,129 5,644 676 1,454
Message 2 of 2
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HP Recommended

Greetings Aaron017,

Welcome to the forum.

I am not an HP employee.

 

The 24 pin connector can be hard to remove. It is not permanently connected to the motherboard.

 

I would remove the PSU so you can get a better grip on the connector.

 

Fully depress the retention clip on the connector, then wiggle back and forth along the 24 pin axis (don't wiggle the connector sideways on the 2 pin axis) while applying force to disconnect the connector from the motherboard.

 

All you need is patience and a little elbow grease.

 

Regards

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