I cant get into my BIOS and im stuck on this black screen only. ”Press the ESC key for startup menu”

[MelonG1]

Hello guys. 
I cant get into my BIOS and im stuck on this black screen only. ”Press the ESC key for startup menu” When i press Esc nothing happens and i cant do anything. Help please, I've tried a bunch of solutions but nothing has worked for me yet.

[MelonG1]

 

[MelonG1]

And this happend after BIOS update

[VikramTheGreat]

Hi @MelonG1,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for sharing the image; it’s very helpful. Here’s what I see:

• The screen shows system information (CPU: Intel Core i5-9400F, RAM: 16 GB, BIOS Revision: 02.07.04, Date: 11/10/2022).
• At the bottom, it says:
  “Press the ESC key for the startup menu”
  and “System Recovery” in the corner.
• This indicates the system is stuck at the POST screen after a BIOS update and is not responding to keyboard input.

Steps to Fix This

1. Perform a Hard Reset
   • Power off the PC.
   • Disconnect the power cord.
   • Press and hold the power button for 15 seconds.
   • Reconnect the power and try again.
      
2. Clear CMOS
   • Unplug the PC.
   • Open the side panel.
   • Locate the CMOS battery (silver coin cell).
   • Remove it for 5–10 minutes, then reinstall.
   • This resets BIOS settings.
      
3. Use HP BIOS Recovery
   • Press and hold the Windows key + B, then press Power.
   • Keep holding Windows + B for 5–10 seconds until you hear beeps or see the recovery screen.
   • If successful, the BIOS will restore from the backup partition.
      
4. Try USB BIOS Recovery
   • Download the latest BIOS for your model from HP Drivers & Downloads.
   • Create a recovery USB using HP’s instructions: HP BIOS Recovery.
   • Insert the USB and repeat the Windows + B steps.

I hope this helps.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat

[MelonG1 · Accepted solution]

Hi,

I have tried all of that and nothing has worked. It seems that the update has damaged my SSD socket. I have bought an M.2 hard drive enclosure and now everything works as it should.

[VikramTheGreat]

Hi @MelonG1,

Thank you for the update. I’m really glad to hear you found a workable solution, even though I completely understand how frustrating it must have been to reach that point.

It does sound like the update may have affected the SSD interface, and using an M.2 enclosure was a smart move to recover your data and keep things running smoothly.

If you need any help, please do keep us posted.

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat