cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New member
5 4 0 0
Message 1 of 10
750
Flag Post
HP Recommended

I have a gtx 1650 4gb gpu but it wont even run simple games like csgo, fortnite,and apex legends

HP Omen Tracer
Microsoft Windows 10 (64-bit)

It freezes my whole computer when i try to start up the games or ill get stuck on a black screen.

And it will tell me i do not have enough memory to start the game.

I do benchmarks it runs good but when i try to start up a games it wont even load.

Then sometimes it will just go on a black screen for no reason i could be on youtube and the screen will go black and i will have to reset it. it happen almost every 45 minutes to 1 hour but thats only on youtube and google games wont even start.

 

9 REPLIES 9
Highlighted
Level 15
Level 15
22,191 21,837 2,518 8,416
Message 2 of 10
711
Flag Post
HP Recommended

I have a gtx 1650 4gb gpu but it wont even run simple games like csgo, fortnite,and apex legends

@TerryMcGee12505 , welcome to the forum.

 

What is the full model or product number of the computer? I need this information to review the specifications of it. Please don't furnish the Serial # or other personal information. Here is a guide to help you find it.


Signature:

HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

Custom build: Corsair 750D Airflow (Full Tower); MSI MEG z390 ACE; i9-9900K processor (OC'd 5.025); Corsair H150i cooler; 32 GB Corsair Vengeance Pro 3200 memory; MSI RTX 2080 Gaming X Trio video card; Samsung 970 Pro 512 GB; Samsung 860 EVO 1 TB

HP Spectre 360 Convertible; i7-7560U; 16 GB memory; Intel® Iris™ Plus Graphics 640; 512 GB PCIe® NVMe™ M.2 SSD; 13.3" diagonal 4K UHD UWVA eDP BrightView WLED-backlit multitouch-enabled edge-to-edge glass (3840 x 2160); Windows 10 Pro 64 with Windows Ink

HP Photosmart 7520 AIO


**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**
Intelligence is God given; Wisdom is the sum of our mistakes!

I am not an HP employee.

Highlighted
New member
5 4 0 0
Message 3 of 10
685
Flag Post
HP Recommended

I have a gtx 1650 4gb gpu but it wont even run simple games like csgo, fortnite,and apex legends

Thank you for your help, 4NN71AA#ABA is the product number.

Reply
0 Kudos
Highlighted
Level 15
Level 15
22,191 21,837 2,518 8,416
Message 4 of 10
660
Flag Post
HP Recommended

I have a gtx 1650 4gb gpu but it wont even run simple games like csgo, fortnite,and apex legends

You are welcome, @TerryMcGee12505!  Thank you for the additional information.

 

According to the system requirements for the games that you mentioned, your computer should run them at maximum settings without any problems.  The first thing that you should do is make certain that all of your software and drivers are up to date.  I use HP Support Assistant and Windows Update.  Also, I suggest installing the latest nVidia driver for your GTX 1650.  Install any patches that are available for the games.  If you are using Steam this is done for you.  Here is a guide to help you improve gaming performance.  Also, you can use this guide to test for hardware failures.  It could be that you have some failed memory.

 

Once you have done all of these things let me know if there is any change in performance.  If not, we will go to the next step.


Signature:

HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

Custom build: Corsair 750D Airflow (Full Tower); MSI MEG z390 ACE; i9-9900K processor (OC'd 5.025); Corsair H150i cooler; 32 GB Corsair Vengeance Pro 3200 memory; MSI RTX 2080 Gaming X Trio video card; Samsung 970 Pro 512 GB; Samsung 860 EVO 1 TB

HP Spectre 360 Convertible; i7-7560U; 16 GB memory; Intel® Iris™ Plus Graphics 640; 512 GB PCIe® NVMe™ M.2 SSD; 13.3" diagonal 4K UHD UWVA eDP BrightView WLED-backlit multitouch-enabled edge-to-edge glass (3840 x 2160); Windows 10 Pro 64 with Windows Ink

HP Photosmart 7520 AIO


**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**
Intelligence is God given; Wisdom is the sum of our mistakes!

I am not an HP employee.

Highlighted
New member
5 4 0 0
Message 5 of 10
624
Flag Post
HP Recommended

I have a gtx 1650 4gb gpu but it wont even run simple games like csgo, fortnite,and apex legends

Everything is updated but i still cant launch my games i checked the the launchers and they said that all my games were up to date and by the way the guides that you sent me are not re routing i click them and nothing is happening i dont know if it has something to do with my pc or if its just the link thank you for your help.

Reply
0 Kudos
Highlighted
Level 15
Level 15
22,191 21,837 2,518 8,416
Message 6 of 10
605
Flag Post
HP Recommended

I have a gtx 1650 4gb gpu but it wont even run simple games like csgo, fortnite,and apex legends

You are welcome, @TerryMcGee12505!

 

You will have to right click on the links, select"Open Link in New Tab" and they should work for you!  Something is not working correctly on the Forums.  Once you have completed using the Guides, let me know what happens.

 

 


Signature:

HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

Custom build: Corsair 750D Airflow (Full Tower); MSI MEG z390 ACE; i9-9900K processor (OC'd 5.025); Corsair H150i cooler; 32 GB Corsair Vengeance Pro 3200 memory; MSI RTX 2080 Gaming X Trio video card; Samsung 970 Pro 512 GB; Samsung 860 EVO 1 TB

HP Spectre 360 Convertible; i7-7560U; 16 GB memory; Intel® Iris™ Plus Graphics 640; 512 GB PCIe® NVMe™ M.2 SSD; 13.3" diagonal 4K UHD UWVA eDP BrightView WLED-backlit multitouch-enabled edge-to-edge glass (3840 x 2160); Windows 10 Pro 64 with Windows Ink

HP Photosmart 7520 AIO


**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**
Intelligence is God given; Wisdom is the sum of our mistakes!

I am not an HP employee.

Highlighted
New member
5 4 0 0
Message 7 of 10
538
Flag Post
HP Recommended

I have a gtx 1650 4gb gpu but it wont even run simple games like csgo, fortnite,and apex legends

Okay i did what you instructed i did everything on the guides and it still wasn't working so i did a test to see if anything was failing  and it was working for a little bit then an error popped and froze my whole computer 

Reply
0 Kudos
Highlighted
Level 15
Level 15
22,191 21,837 2,518 8,416
Message 8 of 10
531
Flag Post
HP Recommended

I have a gtx 1650 4gb gpu but it wont even run simple games like csgo, fortnite,and apex legends

@TerryMcGee12505, these symptoms make me believe that you have a failed component.  I am not certain which one.  However, it appears that your computer is still under warranty.  I recommend that you contact the seller for help.  If you bought it from HP Store, you should contact HP Customer Support.


Signature:

HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

Custom build: Corsair 750D Airflow (Full Tower); MSI MEG z390 ACE; i9-9900K processor (OC'd 5.025); Corsair H150i cooler; 32 GB Corsair Vengeance Pro 3200 memory; MSI RTX 2080 Gaming X Trio video card; Samsung 970 Pro 512 GB; Samsung 860 EVO 1 TB

HP Spectre 360 Convertible; i7-7560U; 16 GB memory; Intel® Iris™ Plus Graphics 640; 512 GB PCIe® NVMe™ M.2 SSD; 13.3" diagonal 4K UHD UWVA eDP BrightView WLED-backlit multitouch-enabled edge-to-edge glass (3840 x 2160); Windows 10 Pro 64 with Windows Ink

HP Photosmart 7520 AIO


**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**
Intelligence is God given; Wisdom is the sum of our mistakes!

I am not an HP employee.

Highlighted
New member
5 4 0 0
Message 9 of 10
489
Flag Post
HP Recommended

I have a gtx 1650 4gb gpu but it wont even run simple games like csgo, fortnite,and apex legends

Okay thank you for all your help.

Reply
0 Kudos
Highlighted
Level 15
Level 15
22,191 21,837 2,518 8,416
Message 10 of 10
449
Flag Post
HP Recommended

I have a gtx 1650 4gb gpu but it wont even run simple games like csgo, fortnite,and apex legends

You are welcome, @TerryMcGee12505!  I am always glad to help.

 

Good luck!


Signature:

HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

Custom build: Corsair 750D Airflow (Full Tower); MSI MEG z390 ACE; i9-9900K processor (OC'd 5.025); Corsair H150i cooler; 32 GB Corsair Vengeance Pro 3200 memory; MSI RTX 2080 Gaming X Trio video card; Samsung 970 Pro 512 GB; Samsung 860 EVO 1 TB

HP Spectre 360 Convertible; i7-7560U; 16 GB memory; Intel® Iris™ Plus Graphics 640; 512 GB PCIe® NVMe™ M.2 SSD; 13.3" diagonal 4K UHD UWVA eDP BrightView WLED-backlit multitouch-enabled edge-to-edge glass (3840 x 2160); Windows 10 Pro 64 with Windows Ink

HP Photosmart 7520 AIO


**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**
Intelligence is God given; Wisdom is the sum of our mistakes!

I am not an HP employee.

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation