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‎07-14-2020 03:34 AM

HP Recommended
Product: Hp Pavilion Gaming 690 -00x
Operating System: Microsoft Windows 10 (64-bit)

I've been looking into buying a new graphics card the RX 5500 XT 4 GB it recommends a 450 power supply as recommended by Newegg so I'm wondering if you guys carry a what power supply 500W or a 600W power supply I'm afraid I'm not sure if my 400 watt power supply can handle it I'm not really text Savvy when it comes to voltages when it comes to graphics card I've been out of PC game for quite a long time. text me sometime too tight I checked my cannot read

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-14-2020 08:51 AM

HP Recommended

@Angelsoulking31 

You can not use an ATX PSU, the motherboard does not support a 24 pin ATX.

HP utilizes a proprietary designed PSU.  Here is a spreadsheet. The 690 is covered, regardless of model.

The typical RX5500 is 8.5" to 11.5" long, and 140W.  Not knowing your exact model number hinders my assistance. I am only aware of the HP 690-0073w with a 400W PSU. It sports a GTX 1660 Ti (120W) card.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.

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5 REPLIES 5

‎07-14-2020 08:51 AM

HP Recommended

@Angelsoulking31 

You can not use an ATX PSU, the motherboard does not support a 24 pin ATX.

HP utilizes a proprietary designed PSU.  Here is a spreadsheet. The 690 is covered, regardless of model.

The typical RX5500 is 8.5" to 11.5" long, and 140W.  Not knowing your exact model number hinders my assistance. I am only aware of the HP 690-0073w with a 400W PSU. It sports a GTX 1660 Ti (120W) card.

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
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‎07-14-2020 09:38 PM

HP Recommended

My parents bought it from Amazon for Christmas last year for me not sure this is considered normal the 580 at the same time Skyrim does not recognize it but I can still play the game.Amd.png

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‎07-14-2020 10:09 PM

HP Recommended

'm not sure if it causes frame rate issues if I have my integrated Graphics in my breakfast started running the same time games

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‎07-14-2020 10:10 PM

HP Recommended

the bizarre thing is there any time I reinstall Windows every enables both graphics cards at the same time and no Windows 10 tries to install the drivers to at the same time and I start having conflicting issues with my AMD graphics

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‎07-15-2020 07:13 AM - edited ‎07-15-2020 07:18 AM

HP Recommended

@Angelsoulking31,

I meant the exact model number of the HP 690.

Why are you re-installing WIN 10?   Also do not understand the breakfast comment?

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
Was this reply helpful? Yes No
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