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08-31-2020 04:36 PM
A year and a half ago I recieved a Omen X pc. Upon being turned on the first time, it caught fire. I contacted hp support and was promised a new unit. It has neen more than a year and I never recieved it. I am out more than $4k.
09-01-2020 11:00 AM
@Hunterr, Welcome to HP Support Community!
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
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