• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Seize the moment! nominate yourself or a tech enthusiast you admire & join the HP Community Experts!
Locked

‎09-27-2025 04:48 PM

HP Recommended
Product: OMEN 35L Gaming Desktop PC GT16-0000i (9X6A6AV)
Operating System: Microsoft Windows 11

I just bought the HP OMEN 35L desktop PC. Had it for 5 days and brought it back to the store due to PC repeatedly restarting during or shortly after a 2+ hr gaming session. They gave me a new desktop. Here I am 14 days later with the same issue happing again.

All drivers are up to date. 

Bios is up to date.

From what I can see my temp both CPU and GPU are well with in range.

Short of bringing it back to get another PC or getting a refund  I'm at a loss as what to do.

 

3 REPLIES 3

‎09-29-2025 03:07 PM - edited ‎09-29-2025 04:22 PM

HP Recommended

Greetings @ColonelBudz 

 

Welcome to the HP Forum.

 

You have experienced two brand new HP Omen 35L PCs that are shutting down and restarting when you are gaming.

 

Is this issue only happening when playing Call of Duty? It could be a specific game problem if your PC can do other games.

 

Download and run Heaven Benchmark to see if the PC restarts. Or stress test PC components using OCCT (free).

 

- Windows system files and all other drivers are up to date.

 

- The BIOS is up to date.

 

- Component temps seem to be okay.

 

I can only guess both PCs have a hardware problem.

 

Check your PC's hardware using HP Diagnostics as follows:

Start the PC. Repeatedly tap the "ESC" key.

Select "F2". Run extensive system and component tests to confirm: a drive problem, a memory problem, or other component problem.

 

Windows restarts are usually caused by: corrupted Windows system files, faulty hardware drivers, or hardware.

 

It would be very unusual to see two new PCs having : Windows file corruption or buggy hardware drivers. Or maybe both PCs have a faulty system image?? This would be very unusual.

 

You could back up data and then try a HP Cloud Recovery to confirm a hardware problem. Then run Heaven benchmark again.

 

I would return the second 35L if a HP Cloud Recovery does not fix the problem and the PC restarts when running Heaven Benchmark. You'll have to decide if you want to try a third Omen 35L or shop elsewhere.

 

Regards

Was this reply helpful? Yes No

‎09-29-2025 05:27 PM

HP Recommended

well....I ran the Heaven Benchmark 2 times as well as the HP Diagnosis program.....

the PC I believe shut off during the 1st of the 2 run of Heaven. I had to step out of the room when I came back the PC was reset.

I ran the Diagnosis program and went into event viewer and this is what it showed me : These are just the error log from TODAY the 29th. (I'm thinking this $3000 POS is going back unless these 3000+ errors in the last few days are fixable somehow.)

 

Error 2025-09-29 7:18:16 PM Application Hang 1002 Hanging Events
Warning 2025-09-29 7:15:44 PM Kernel-EventTracing 1 Logging
Warning 2025-09-29 7:13:29 PM DistributedCOM 10016 None
Error 2025-09-29 7:12:23 PM Kernel-EventTracing 3 Session
Warning 2025-09-29 7:12:23 PM Kernel-EventTracing 4 Logging
Error 2025-09-29 6:58:37 PM Kernel-EventTracing 2 Session
Error 2025-09-29 6:58:27 PM Windows App Runtime 22 None
Warning 2025-09-29 6:58:24 PM User Device Registration 360 None
Warning 2025-09-29 6:58:23 PM DistributedCOM 10016 None
Warning 2025-09-29 6:58:23 PM DistributedCOM 10016 None
Error 2025-09-29 6:58:21 PM NDIS 10317 PnP
Warning 2025-09-29 6:58:20 PM TPM 30 None
Warning 2025-09-29 6:17:28 PM User32 1073 None
Error 2025-09-29 6:03:27 PM TPM-WMI 1796 None
Warning 2025-09-29 6:00:13 PM DistributedCOM 10016 None
Warning 2025-09-29 6:00:13 PM DistributedCOM 10016 None
Warning 2025-09-29 5:59:16 PM DistributedCOM 10016 None
Warning 2025-09-29 5:59:15 PM DistributedCOM 10016 None
Warning 2025-09-29 5:59:14 PM DistributedCOM 10016 None
Warning 2025-09-29 5:59:12 PM WHEA-Logger 17 None
Warning 2025-09-29 5:59:12 PM WHEA-Logger 17 None
Warning 2025-09-29 5:59:12 PM WHEA-Logger 17 None
Warning 2025-09-29 5:59:12 PM WHEA-Logger 17 None
Warning 2025-09-29 5:59:12 PM WHEA-Logger 17 None
Warning 2025-09-29 5:59:12 PM WHEA-Logger 17 None
Warning 2025-09-29 5:59:12 PM WHEA-Logger 17 None
Warning 2025-09-29 5:59:12 PM WHEA-Logger 17 None
Warning 2025-09-29 5:59:12 PM WHEA-Logger 17 None
Warning 2025-09-29 5:59:12 PM WHEA-Logger 17 None
Warning 2025-09-29 5:59:12 PM WHEA-Logger 17 None
Warning 2025-09-29 5:59:12 PM WHEA-Logger 17 None
Warning 2025-09-29 5:59:12 PM WHEA-Logger 17 None
Warning 2025-09-29 5:59:12 PM WHEA-Logger 17 None
Warning 2025-09-29 5:59:12 PM WHEA-Logger 17 None
Warning 2025-09-29 5:59:12 PM WHEA-Logger 17 None
Warning 2025-09-29 5:59:12 PM WHEA-Logger 17 None
Warning 2025-09-29 5:59:12 PM WHEA-Logger 17 None
Warning 2025-09-29 5:59:12 PM WHEA-Logger 17 None
Warning 2025-09-29 5:59:12 PM WHEA-Logger 17 None
Warning 2025-09-29 5:59:12 PM WHEA-Logger 17 None
Warning 2025-09-29 5:59:12 PM WHEA-Logger 17 None
Warning 2025-09-29 5:59:12 PM WHEA-Logger 17 None
Warning 2025-09-29 5:59:12 PM WHEA-Logger 17 None
Warning 2025-09-29 5:59:12 PM WHEA-Logger 17 None
Warning 2025-09-29 5:59:12 PM WHEA-Logger 17 None
Warning 2025-09-29 5:59:12 PM WHEA-Logger 17 None
Warning 2025-09-29 5:59:12 PM WHEA-Logger 17 None
Warning 2025-09-29 5:59:12 PM WHEA-Logger 17 None
Warning 2025-09-29 5:59:12 PM WHEA-Logger 17 None
Warning 2025-09-29 5:59:12 PM WHEA-Logger 17 None
Warning 2025-09-29 5:59:12 PM DistributedCOM 10016 None
Warning 2025-09-29 5:59:12 PM WHEA-Logger 17 None
Warning 2025-09-29 5:59:12 PM WHEA-Logger 17 None
Warning 2025-09-29 5:59:12 PM WHEA-Logger 17 None
Warning 2025-09-29 5:59:12 PM WHEA-Logger 17 None
Warning 2025-09-29 5:59:12 PM WHEA-Logger 17 None
Warning 2025-09-29 5:59:12 PM WHEA-Logger 17 None
Error 2025-09-29 5:59:12 PM Kernel-EventTracing 2 Session
Error 2025-09-29 5:59:09 PM Kernel-EventTracing 3 Session
Warning 2025-09-29 5:59:09 PM Kernel-EventTracing 4 Logging
Warning 2025-09-29 5:58:59 PM User Device Registration 360 None
Error 2025-09-29 5:58:58 PM Windows App Runtime 22 None
Warning 2025-09-29 5:58:58 PM DistributedCOM 10016 None
Warning 2025-09-29 5:58:58 PM DistributedCOM 10016 None
Error 2025-09-29 5:58:36 PM CertificateServicesClient-CertEnroll 87 None
Error 2025-09-29 5:58:36 PM CertificateServicesClient-CertEnroll 87 None
Warning 2025-09-29 5:58:28 PM WMI 63 None
Warning 2025-09-29 5:58:28 PM WMI 63 None
Warning 2025-09-29 5:58:28 PM WMI 63 None
Warning 2025-09-29 5:58:28 PM WHEA-Logger 17 None
Warning 2025-09-29 5:58:28 PM WHEA-Logger 17 None
Warning 2025-09-29 5:58:16 PM Kernel-PnP 219 (212)
Error 2025-09-29 5:58:27 PM Eventlog 1101 Event processing
Critical 2025-09-29 5:58:16 PM Kernel-Power 41 (63)
Error 2025-09-29 5:58:27 PM EventLog 6008 None
Warning 2025-09-29 5:34:21 PM DistributedCOM 10016 None
Warning 2025-09-29 5:28:38 PM DistributedCOM 10016 None
Warning 2025-09-29 5:27:44 PM WHEA-Logger 17 None
Warning 2025-09-29 5:27:44 PM WHEA-Logger 17 None
Error 2025-09-29 5:27:44 PM Kernel-EventTracing 2 Session
Warning 2025-09-29 5:27:31 PM User Device Registration 360 None
Error 2025-09-29 5:27:31 PM Windows App Runtime 22 None
Warning 2025-09-29 5:27:30 PM DistributedCOM 10016 None
Warning 2025-09-29 5:27:30 PM DistributedCOM 10016 None
Error 2025-09-29 5:18:25 PM TPM-WMI 1796 None
Error 2025-09-29 5:13:35 PM CertificateServicesClient-CertEnroll 87 None
Error 2025-09-29 5:13:34 PM CertificateServicesClient-CertEnroll 87 None
Warning 2025-09-29 5:13:25 PM WMI 63 None
Warning 2025-09-29 5:13:25 PM WMI 63 None
Warning 2025-09-29 5:13:25 PM WMI 63 None
Warning 2025-09-29 5:13:25 PM WHEA-Logger 17 None
Warning 2025-09-29 5:13:25 PM WHEA-Logger 17 None
Warning 2025-09-29 5:13:14 PM Kernel-PnP 219 (212)
Error 2025-09-29 5:13:24 PM Eventlog 1101 Event processing
Critical 2025-09-29 5:13:14 PM Kernel-Power 41 (63)
Error 2025-09-29 5:13:24 PM EventLog 6008 None
Error 2025-09-29 5:09:06 PM CertificateServicesClient-CertEnroll 87 None
Error 2025-09-29 5:09:05 PM CertificateServicesClient-CertEnroll 87 None
Warning 2025-09-29 5:08:57 PM WMI 63 None
Warning 2025-09-29 5:08:57 PM WMI 63 None
Warning 2025-09-29 5:08:57 PM WMI 63 None
Warning 2025-09-29 5:08:56 PM WHEA-Logger 17 None
Warning 2025-09-29 5:08:56 PM WHEA-Logger 17 None
Warning 2025-09-29 5:08:45 PM Kernel-PnP 219 (212)
Error 2025-09-29 5:08:55 PM Eventlog 1101 Event processing
Critical 2025-09-29 5:08:45 PM Kernel-Power 41 (63)
Error 2025-09-29 5:08:55 PM EventLog 6008 None
Error 2025-09-29 5:05:23 PM CertificateServicesClient-CertEnroll 87 None
Error 2025-09-29 5:05:22 PM CertificateServicesClient-CertEnroll 87 None
Warning 2025-09-29 5:05:15 PM WMI 63 None
Warning 2025-09-29 5:05:15 PM WMI 63 None
Warning 2025-09-29 5:05:15 PM WMI 63 None
Warning 2025-09-29 5:05:14 PM WHEA-Logger 17 None
Warning 2025-09-29 5:05:14 PM WHEA-Logger 17 None
Warning 2025-09-29 5:05:02 PM Kernel-PnP 219 (212)
Error 2025-09-29 5:05:13 PM Eventlog 1101 Event processing
Critical 2025-09-29 5:05:02 PM Kernel-Power 41 (63)
Error 2025-09-29 5:05:13 PM EventLog 6008 None
Error 2025-09-29 5:03:51 PM CertificateServicesClient-CertEnroll 87 None
Error 2025-09-29 5:03:50 PM CertificateServicesClient-CertEnroll 87 None
Warning 2025-09-29 5:03:42 PM WMI 63 None
Warning 2025-09-29 5:03:42 PM WMI 63 None
Warning 2025-09-29 5:03:42 PM WMI 63 None
Warning 2025-09-29 5:03:41 PM WHEA-Logger 17 None
Warning 2025-09-29 5:03:41 PM WHEA-Logger 17 None
Warning 2025-09-29 5:03:30 PM Kernel-PnP 219 (212)
Error 2025-09-29 5:03:41 PM Eventlog 1101 Event processing
Critical 2025-09-29 5:03:30 PM Kernel-Power 41 (63)
Error 2025-09-29 5:03:41 PM EventLog 6008 None
Error 2025-09-29 4:56:13 PM BTHUSB 5 None
Error 2025-09-29 4:56:09 PM BTHUSB 5 None
Error 2025-09-29 4:50:13 PM BTHUSB 5 None
Error 2025-09-29 4:39:46 PM BTHUSB 5 None
Error 2025-09-29 4:38:48 PM BTHUSB 5 None
Error 2025-09-29 4:32:24 PM BTHUSB 5 None
Error 2025-09-29 4:29:55 PM BTHUSB 5 None
Error 2025-09-29 4:28:13 PM BTHUSB 5 None
Error 2025-09-29 4:23:11 PM BTHUSB 5 None
Error 2025-09-29 4:22:23 PM BTHUSB 5 None
Error 2025-09-29 4:21:31 PM BTHUSB 5 None
Error 2025-09-29 4:21:27 PM BTHUSB 5 None
Error 2025-09-29 4:19:54 PM BTHUSB 5 None
Error 2025-09-29 4:17:52 PM BTHUSB 5 None
Error 2025-09-29 4:15:45 PM BTHUSB 5 None
Error 2025-09-29 4:13:21 PM BTHUSB 5 None
Error 2025-09-29 4:12:22 PM BTHUSB 5 None
Warning 2025-09-29 4:10:20 PM DistributedCOM 10016 None
Error 2025-09-29 4:09:57 PM BTHUSB 5 None
Error 2025-09-29 4:08:41 PM BTHUSB 5 None
Error 2025-09-29 4:06:21 PM BTHUSB 5 None
Error 2025-09-29 4:04:13 PM BTHUSB 5 None
Error 2025-09-29 4:01:11 PM BTHUSB 5 None
Error 2025-09-29 3:57:27 PM BTHUSB 5 None
Error 2025-09-29 3:56:17 PM BTHUSB 5 None
Error 2025-09-29 3:55:52 PM BTHUSB 5 None
Error 2025-09-29 3:54:23 PM BTHUSB 5 None
Error 2025-09-29 3:53:34 PM BTHUSB 5 None
Error 2025-09-29 3:52:05 PM BTHUSB 5 None
Error 2025-09-29 3:51:39 PM BTHUSB 5 None
Error 2025-09-29 3:51:14 PM BTHUSB 5 None
Error 2025-09-29 3:50:00 PM BTHUSB 5 None
Error 2025-09-29 3:45:46 PM BTHUSB 5 None
Error 2025-09-29 3:40:00 PM BTHUSB 5 None
Error 2025-09-29 3:36:27 PM BTHUSB 5 None
Error 2025-09-29 3:34:43 PM BTHUSB 5 None
Error 2025-09-29 3:12:02 PM BTHUSB 5 None
Error 2025-09-29 3:06:01 PM BTHUSB 5 None
Error 2025-09-29 2:57:54 PM BTHUSB 5 None
Error 2025-09-29 2:54:23 PM BTHUSB 5 None
Error 2025-09-29 2:37:46 PM BTHUSB 5 None
Error 2025-09-29 2:31:19 PM BTHUSB 5 None
Error 2025-09-29 2:31:15 PM BTHUSB 5 None
Error 2025-09-29 2:30:29 PM BTHUSB 5 None
Error 2025-09-29 2:22:29 PM BTHUSB 5 None
Error 2025-09-29 2:19:21 PM BTHUSB 5 None
Error 2025-09-29 1:55:54 PM BTHUSB 5 None
Error 2025-09-29 1:55:46 PM BTHUSB 5 None
Error 2025-09-29 1:40:27 PM BTHUSB 5 None
Error 2025-09-29 1:35:26 PM BTHUSB 5 None
Error 2025-09-29 1:32:54 PM BTHUSB 5 None
Error 2025-09-29 1:23:57 PM BTHUSB 5 None
Error 2025-09-29 1:22:47 PM BTHUSB 5 None
Error 2025-09-29 1:20:58 PM BTHUSB 5 None
Error 2025-09-29 1:20:27 PM BTHUSB 5 None
Error 2025-09-29 1:20:03 PM BTHUSB 5 None
Error 2025-09-29 1:19:12 PM BTHUSB 5 None
Error 2025-09-29 1:12:40 PM BTHUSB 5 None
Error 2025-09-29 1:12:29 PM BTHUSB 5 None
Error 2025-09-29 1:12:25 PM BTHUSB 5 None
Error 2025-09-29 1:11:38 PM BTHUSB 5 None
Error 2025-09-29 1:10:59 PM BTHUSB 5 None
Error 2025-09-29 1:09:15 PM BTHUSB 5 None
Error 2025-09-29 1:06:43 PM BTHUSB 5 None
Error 2025-09-29 1:06:25 PM BTHUSB 5 None
Error 2025-09-29 1:04:29 PM BTHUSB 5 None
Error 2025-09-29 1:02:52 PM BTHUSB 5 None
Error 2025-09-29 12:59:23 PM BTHUSB 5 None
Error 2025-09-29 12:56:39 PM BTHUSB 5 None
Error 2025-09-29 12:54:44 PM BTHUSB 5 None
Error 2025-09-29 12:52:31 PM BTHUSB 5 None
Error 2025-09-29 12:51:45 PM BTHUSB 5 None
Error 2025-09-29 12:51:41 PM BTHUSB 5 None
Error 2025-09-29 12:50:48 PM BTHUSB 5 None
Error 2025-09-29 12:49:35 PM BTHUSB 5 None
Error 2025-09-29 12:48:58 PM BTHUSB 5 None
Error 2025-09-29 12:48:50 PM BTHUSB 5 None
Error 2025-09-29 12:45:33 PM BTHUSB 5 None
Error 2025-09-29 12:36:25 PM BTHUSB 5 None
Error 2025-09-29 12:35:01 PM BTHUSB 5 None
Error 2025-09-29 12:32:36 PM BTHUSB 5 None
Error 2025-09-29 12:32:05 PM BTHUSB 5 None
Error 2025-09-29 12:30:45 PM BTHUSB 5 None
Error 2025-09-29 12:30:41 PM BTHUSB 5 None
Error 2025-09-29 12:30:04 PM BTHUSB 5 None
Error 2025-09-29 12:28:40 PM BTHUSB 5 None
Error 2025-09-29 12:26:48 PM BTHUSB 5 None
Error 2025-09-29 12:26:01 PM BTHUSB 5 None
Error 2025-09-29 12:25:08 PM BTHUSB 5 None
Error 2025-09-29 12:22:30 PM BTHUSB 5 None
Error 2025-09-29 12:21:31 PM BTHUSB 5 None
Error 2025-09-29 12:18:00 PM BTHUSB 5 None
Error 2025-09-29 12:15:08 PM BTHUSB 5 None
Error 2025-09-29 12:14:11 PM BTHUSB 5 None
Error 2025-09-29 12:13:17 PM BTHUSB 5 None
Error 2025-09-29 12:11:29 PM BTHUSB 5 None
Error 2025-09-29 12:10:07 PM BTHUSB 5 None
Error 2025-09-29 12:09:45 PM BTHUSB 5 None
Error 2025-09-29 12:09:34 PM BTHUSB 5 None
Error 2025-09-29 12:09:18 PM BTHUSB 5 None
Error 2025-09-29 12:07:22 PM BTHUSB 5 None
Error 2025-09-29 12:06:05 PM BTHUSB 5 None
Error 2025-09-29 12:05:08 PM BTHUSB 5 None
Error 2025-09-29 12:04:43 PM BTHUSB 5 None
Error 2025-09-29 12:01:07 PM BTHUSB 5 None
Error 2025-09-29 11:58:47 AM BTHUSB 5 None
Error 2025-09-29 11:57:19 AM BTHUSB 5 None
Error 2025-09-29 11:50:43 AM BTHUSB 5 None
Error 2025-09-29 11:50:32 AM BTHUSB 5 None
Error 2025-09-29 11:49:12 AM BTHUSB 5 None
Error 2025-09-29 11:48:07 AM BTHUSB 5 None
Error 2025-09-29 11:47:42 AM BTHUSB 5 None
Error 2025-09-29 11:47:13 AM BTHUSB 5 None
Error 2025-09-29 11:46:14 AM BTHUSB 5 None
Error 2025-09-29 11:43:56 AM BTHUSB 5 None
Error 2025-09-29 11:40:40 AM BTHUSB 5 None
Error 2025-09-29 11:39:49 AM BTHUSB 5 None
Error 2025-09-29 11:37:31 AM BTHUSB 5 None
Error 2025-09-29 11:35:56 AM BTHUSB 5 None
Error 2025-09-29 11:34:47 AM BTHUSB 5 None
Error 2025-09-29 11:33:50 AM BTHUSB 5 None
Error 2025-09-29 11:32:34 AM BTHUSB 5 None
Error 2025-09-29 11:27:53 AM BTHUSB 5 None
Error 2025-09-29 11:24:25 AM BTHUSB 5 None
Error 2025-09-29 11:22:37 AM BTHUSB 5 None
Error 2025-09-29 11:22:35 AM BTHUSB 5 None
Error 2025-09-29 11:21:24 AM BTHUSB 5 None
Error 2025-09-29 11:20:27 AM BTHUSB 5 None
Error 2025-09-29 11:19:03 AM BTHUSB 5 None
Error 2025-09-29 11:15:18 AM BTHUSB 5 None
Error 2025-09-29 11:14:56 AM BTHUSB 5 None
Error 2025-09-29 11:14:16 AM BTHUSB 5 None
Error 2025-09-29 11:14:06 AM BTHUSB 5 None
Error 2025-09-29 11:13:59 AM BTHUSB 5 None
Error 2025-09-29 11:13:34 AM BTHUSB 5 None
Error 2025-09-29 11:13:16 AM BTHUSB 5 None
Error 2025-09-29 11:13:14 AM BTHUSB 5 None
Error 2025-09-29 11:12:23 AM BTHUSB 5 None
Error 2025-09-29 11:11:14 AM BTHUSB 5 None
Error 2025-09-29 11:11:01 AM BTHUSB 5 None
Error 2025-09-29 11:10:48 AM BTHUSB 5 None
Error 2025-09-29 11:10:44 AM BTHUSB 5 None
Error 2025-09-29 11:07:36 AM BTHUSB 5 None
Error 2025-09-29 11:07:19 AM BTHUSB 5 None
Error 2025-09-29 11:06:51 AM BTHUSB 5 None
Error 2025-09-29 11:06:09 AM BTHUSB 5 None
Error 2025-09-29 11:05:58 AM BTHUSB 5 None
Error 2025-09-29 11:05:28 AM BTHUSB 5 None
Error 2025-09-29 11:03:33 AM BTHUSB 5 None
Error 2025-09-29 11:01:23 AM BTHUSB 5 None
Error 2025-09-29 11:00:00 AM BTHUSB 5 None
Error 2025-09-29 10:58:09 AM BTHUSB 5 None
Error 2025-09-29 10:55:02 AM BTHUSB 5 None
Error 2025-09-29 10:54:57 AM BTHUSB 5 None
Error 2025-09-29 10:52:47 AM BTHUSB 5 None
Error 2025-09-29 10:51:22 AM BTHUSB 5 None
Warning 2025-09-29 10:48:13 AM DistributedCOM 10016 None
Error 2025-09-29 10:47:47 AM BTHUSB 5 None
Warning 2025-09-29 10:46:28 AM DistributedCOM 10016 None
Error 2025-09-29 10:43:26 AM BTHUSB 5 None
Error 2025-09-29 10:41:05 AM BTHUSB 5 None
Error 2025-09-29 10:40:25 AM BTHUSB 5 None
Error 2025-09-29 10:40:07 AM BTHUSB 5 None
Error 2025-09-29 10:38:48 AM BTHUSB 5 None
Error 2025-09-29 10:36:57 AM BTHUSB 5 None
Error 2025-09-29 10:36:43 AM BTHUSB 5 None
Error 2025-09-29 10:36:07 AM BTHUSB 5 None
Error 2025-09-29 10:33:50 AM BTHUSB 5 None
Error 2025-09-29 10:30:42 AM BTHUSB 5 None
Error 2025-09-29 10:29:40 AM BTHUSB 5 None
Error 2025-09-29 10:28:44 AM BTHUSB 5 None
Error 2025-09-29 10:27:30 AM BTHUSB 5 None
Error 2025-09-29 10:27:26 AM BTHUSB 5 None
Error 2025-09-29 10:22:44 AM BTHUSB 5 None
Error 2025-09-29 10:21:19 AM BTHUSB 5 None
Error 2025-09-29 10:20:32 AM BTHUSB 5 None
Error 2025-09-29 10:20:13 AM BTHUSB 5 None
Error 2025-09-29 10:19:19 AM BTHUSB 5 None
Error 2025-09-29 10:18:35 AM BTHUSB 5 None
Error 2025-09-29 10:15:34 AM BTHUSB 5 None
Error 2025-09-29 10:12:28 AM BTHUSB 5 None
Error 2025-09-29 10:11:38 AM BTHUSB 5 None
Error 2025-09-29 10:09:44 AM BTHUSB 5 None
Error 2025-09-29 10:08:48 AM BTHUSB 5 None
Error 2025-09-29 10:08:11 AM BTHUSB 5 None
Error 2025-09-29 10:06:33 AM BTHUSB 5 None
Error 2025-09-29 10:05:51 AM BTHUSB 5 None
Error 2025-09-29 10:03:06 AM BTHUSB 5 None
Error 2025-09-29 10:02:58 AM BTHUSB 5 None
Error 2025-09-29 10:02:45 AM BTHUSB 5 None
Error 2025-09-29 10:02:26 AM BTHUSB 5 None
Error 2025-09-29 9:58:31 AM BTHUSB 5 None
Error 2025-09-29 9:58:04 AM BTHUSB 5 None
Error 2025-09-29 9:57:01 AM BTHUSB 5 None
Error 2025-09-29 9:55:36 AM BTHUSB 5 None
Error 2025-09-29 9:52:51 AM BTHUSB 5 None
Error 2025-09-29 9:51:15 AM BTHUSB 5 None
Error 2025-09-29 9:49:34 AM BTHUSB 5 None
Error 2025-09-29 9:45:26 AM BTHUSB 5 None
Error 2025-09-29 9:44:28 AM BTHUSB 5 None
Error 2025-09-29 9:42:39 AM BTHUSB 5 None
Error 2025-09-29 9:38:05 AM BTHUSB 5 None
Error 2025-09-29 9:37:59 AM BTHUSB 5 None
Error 2025-09-29 9:37:10 AM BTHUSB 5 None
Error 2025-09-29 9:35:31 AM BTHUSB 5 None
Error 2025-09-29 9:32:57 AM BTHUSB 5 None
Error 2025-09-29 9:31:08 AM BTHUSB 5 None
Error 2025-09-29 9:30:48 AM BTHUSB 5 None
Error 2025-09-29 9:30:35 AM BTHUSB 5 None
Error 2025-09-29 9:29:40 AM BTHUSB 5 None
Error 2025-09-29 9:28:29 AM BTHUSB 5 None
Error 2025-09-29 9:27:35 AM BTHUSB 5 None
Error 2025-09-29 9:25:06 AM BTHUSB 5 None
Error 2025-09-29 9:24:16 AM BTHUSB 5 None
Error 2025-09-29 9:17:22 AM BTHUSB 5 None
Error 2025-09-29 9:16:20 AM BTHUSB 5 None
Error 2025-09-29 9:15:10 AM BTHUSB 5 None
Error 2025-09-29 9:14:29 AM BTHUSB 5 None
Error 2025-09-29 9:12:29 AM BTHUSB 5 None
Error 2025-09-29 9:10:53 AM BTHUSB 5 None
Error 2025-09-29 9:09:37 AM BTHUSB 5 None
Error 2025-09-29 9:08:50 AM BTHUSB 5 None
Error 2025-09-29 9:06:27 AM BTHUSB 5 None
Error 2025-09-29 9:06:22 AM BTHUSB 5 None
Error 2025-09-29 9:06:16 AM BTHUSB 5 None
Error 2025-09-29 9:05:45 AM BTHUSB 5 None
Error 2025-09-29 9:04:53 AM BTHUSB 5 None
Error 2025-09-29 9:01:20 AM BTHUSB 5 None
Error 2025-09-29 9:00:37 AM BTHUSB 5 None
Error 2025-09-29 9:00:33 AM BTHUSB 5 None
Error 2025-09-29 8:58:06 AM BTHUSB 5 None
Error 2025-09-29 8:57:54 AM BTHUSB 5 None
Error 2025-09-29 8:57:30 AM BTHUSB 5 None
Error 2025-09-29 8:56:35 AM BTHUSB 5 None
Error 2025-09-29 8:55:45 AM BTHUSB 5 None
Error 2025-09-29 8:53:59 AM BTHUSB 5 None
Error 2025-09-29 8:53:04 AM BTHUSB 5 None
Error 2025-09-29 8:51:17 AM BTHUSB 5 None
Error 2025-09-29 8:49:37 AM BTHUSB 5 None
Error 2025-09-29 8:49:10 AM BTHUSB 5 None
Error 2025-09-29 8:47:55 AM BTHUSB 5 None
Error 2025-09-29 8:46:47 AM BTHUSB 5 None
Error 2025-09-29 8:46:31 AM BTHUSB 5 None
Error 2025-09-29 8:46:18 AM BTHUSB 5 None
Error 2025-09-29 8:46:04 AM BTHUSB 5 None
Error 2025-09-29 8:44:22 AM BTHUSB 5 None
Error 2025-09-29 8:42:06 AM BTHUSB 5 None
Error 2025-09-29 8:40:46 AM BTHUSB 5 None
Error 2025-09-29 8:40:34 AM BTHUSB 5 None
Error 2025-09-29 8:39:55 AM BTHUSB 5 None
Error 2025-09-29 8:38:50 AM BTHUSB 5 None
Error 2025-09-29 8:38:06 AM BTHUSB 5 None
Error 2025-09-29 8:36:38 AM BTHUSB 5 None
Error 2025-09-29 8:36:01 AM BTHUSB 5 None
Error 2025-09-29 8:33:08 AM BTHUSB 5 None
Error 2025-09-29 8:31:47 AM BTHUSB 5 None
Error 2025-09-29 8:28:38 AM BTHUSB 5 None
Error 2025-09-29 8:28:19 AM BTHUSB 5 None
Error 2025-09-29 8:26:11 AM BTHUSB 5 None
Error 2025-09-29 8:25:53 AM BTHUSB 5 None
Error 2025-09-29 8:25:05 AM BTHUSB 5 None
Error 2025-09-29 8:23:53 AM BTHUSB 5 None
Error 2025-09-29 8:22:54 AM BTHUSB 5 None
Error 2025-09-29 8:22:34 AM BTHUSB 5 None
Error 2025-09-29 8:15:39 AM BTHUSB 5 None
Error 2025-09-29 8:15:26 AM BTHUSB 5 None
Error 2025-09-29 8:13:11 AM BTHUSB 5 None
Error 2025-09-29 8:12:36 AM BTHUSB 5 None
Error 2025-09-29 8:10:47 AM BTHUSB 5 None
Error 2025-09-29 8:08:58 AM BTHUSB 5 None
Error 2025-09-29 8:06:43 AM BTHUSB 5 None
Error 2025-09-29 8:06:13 AM BTHUSB 5 None
Error 2025-09-29 8:05:07 AM BTHUSB 5 None
Error 2025-09-29 7:57:52 AM BTHUSB 5 None
Error 2025-09-29 7:57:48 AM BTHUSB 5 None
Error 2025-09-29 7:55:39 AM BTHUSB 5 None
Error 2025-09-29 7:53:36 AM BTHUSB 5 None
Error 2025-09-29 7:51:59 AM BTHUSB 5 None
Error 2025-09-29 7:48:30 AM BTHUSB 5 None
Error 2025-09-29 7:44:30 AM BTHUSB 5 None
Warning 2025-09-29 7:39:44 AM DistributedCOM 10016 None
Error 2025-09-29 7:38:30 AM TPM-WMI 1796 None
Error 2025-09-29 7:37:47 AM BTHUSB 5 None
Error 2025-09-29 7:37:36 AM BTHUSB 5 None
Error 2025-09-29 7:36:24 AM BTHUSB 5 None
Warning 2025-09-29 7:36:04 AM DistributedCOM 10016 None
Error 2025-09-29 7:30:27 AM BTHUSB 5 None
Warning 2025-09-29 7:30:25 AM DistributedCOM 10016 None
Error 2025-09-29 7:30:20 AM Kernel-EventTracing 3 Session
Warning 2025-09-29 7:30:20 AM Kernel-EventTracing 4 Logging
Warning 2025-09-29 7:29:14 AM DistributedCOM 10016 None
Warning 2025-09-29 7:25:43 AM DistributedCOM 10016 None
Warning 2025-09-29 7:24:28 AM DistributedCOM 10016 None
Warning 2025-09-29 7:24:00 AM DistributedCOM 10016 None
Error 2025-09-29 7:23:44 AM Kernel-EventTracing 2 Session
Warning 2025-09-29 7:23:41 AM Perflib 1008 None
Error 2025-09-29 7:23:20 AM Windows App Runtime 22 None
Warning 2025-09-29 7:23:18 AM User Device Registration 360 None
Warning 2025-09-29 7:23:17 AM DistributedCOM 10016 None
Warning 2025-09-29 7:23:17 AM DistributedCOM 10016 None
Warning 2025-09-29 7:23:15 AM Time-Service 134 None
Error 2025-09-29 7:23:15 AM NDIS 10317 PnP

1 person found this reply helpful
Was this reply helpful? Yes No

‎09-29-2025 05:45 PM - edited ‎09-29-2025 05:56 PM

HP Recommended

Greetings @ColonelBudz 

 

It might be a good idea to do a PC return as soon as possible if the PC restarts when running Heaven Benchmark.

 

It is very difficult to isolate a component problem in a Forum.

 

I would guess your PC has some kind of power delivery problem when the PC's main components are under stress.

 

I see multiple critical Windows Event Viewer errors: Critical 2025-09-29 5:58:16 PM Kernel-Power 41 (63).

 

Windows Event Viewer warnings and errors are usually false flags.

 

A critical CPU Kernel Power error would not be good to see.

 

Regards

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.