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11-20-2021 02:27 PM - last edited on 11-23-2021 05:57 AM by JessikaV
Ive got an omen 30L desktop, and ive owned it for about 6 months, its recently started getting incredibly hot for no reason that I can find on boot and then cooling off relativly quickly, the problem is that occasionally its been blackscreening me and saying, sorry, windows ran into a problem and then reebooting, I'm wondering if its maybe an issue with potentially old thermal paste if it was sitting in a wharehouse for a while or if its maybe an issue with windows 11 as i dont think I had this problem prior to switching from ten. and of course when I try to find info about my warranty the phone service is usless because it cant seem to differentiate between the number 2 and letter Q and the online service cant seem to find my product number or serial number
11-22-2021 11:00 AM
Welcome to the HP Support Community!
I reviewed your post and I understand that the computer is overheating.
Don’t worry, I assure you I will try my best to get this sorted.
I would like to inform you that 90C is normal on the gaming computer. I recommend you use the Omen command center to change the settings which suit your needs.
Please refer to the below article for more information.
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
11-22-2021 01:13 PM
Its not just overheating like normal while under load, its exclusively on boot up that its overheating, it stays sub 70C under load pretty much no matter what I run.
There are two issues with your response. First of all you ignored that I said it was only on boot up, secondly, you completely failed yo acknowledge that I mentioned that your customer support is **bleep**
11-23-2021 01:13 PM
We have done the basic troubleshooting as per the document and the notebook needs to check to get to know its hardware is faulty, not a software issue.
I'd suggest you contact HP in your region regarding the service options for your computer or HP Chat Support Team.
11-24-2021 11:23 AM
Thank you for waiting! I understand your concern and to help you out, I have escalated your concern to HP's Support Team in your region to have it reviewed for available options (if any).
You should be contacted within 4 business days (Excluding Holidays & Weekends).
Response times may vary by region.
Please send us a Private Message, if you aren't contacted within 4-5 business days.
Additionally, keep in mind not to publicly post personal information (such as serial numbers and case details).
And Feel free to post your query for any other assistance as well.
If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!
It's been a pleasure interacting with you and I hope you have a good day ahead
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