Immediate Action Requested: Faulty High-End HP Laptop – Urgent Replacement Needed

[Paarth__00]

Dear HP Support Team,

I am writing this with a heavy heart and a deep sense of disappointment.

Just 10–15 days ago, I purchased an HP laptop powered by Ryzen 9 and RTX 4070 — a configuration I trusted, a brand my parents trusted. We spent over ₹1.12 lakhs on this machine. For us, this wasn’t just a purchase. It was years of hard work, saving every possible rupee, and sacrificing countless comforts. It was a leap of faith, powered by hope.

And today, that hope has crashed — quite literally.

Soon after purchase, the laptop began hanging heavily and ultimately displayed a blue screen. Today, during an important masterclass workshop — one I was supposed to attend and actively contribute to — the machine refused to even boot. It crashed repeatedly. Over and over again. I was helpless, humiliated, and heartbroken. What is the point of spending this much on a laptop if it can’t even handle the purpose it was bought for?

This isn’t a technical glitch — this is a breach of trust. A product of this caliber, marketed for performance, is expected to be reliable. I cannot afford another laptop. This was it. Our only shot. And now it’s failing us right when I need it the most — at a crucial phase of my college and career.

I am not just asking for support. I am pleading for accountability.

I request a full product replacement — not repair, not a patch-up — a complete replacement of the unit. I believe this is the least that can be done under such circumstances.

Please escalate this to the highest authority. I expect your immediate intervention and resolution. Every passing day is a loss for me — academically, emotionally, and financially.

Hoping that HP will stand by the values it promises to customers.

Sincerely,

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Purchase Date: 5 June 2025

Product Details: HP OMEN R9 16GB 1TBSSD 8GB 16XF0100AX - ₹120000

[Garp_senchau]

@Paarth__00, Welcome to HP Support Community,

Thank you for posting your query;

I’m really sorry to hear about the trouble you’ve had with your laptop. I understand how frustrating this must be, especially with the importance of this device in your studies and career.

To help us resolve this quickly, could you let me know where you bought the laptop from? Also, have you contacted HP support via phone or chat before reaching out here? If so, please share the case ID you received via private message.

Once I have this info, I’ll begin the escalation process to ensure your issue gets the attention it deserves.

Thank you for your patience,

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

[Paarth__00]

I bought the laptop from Vijay sales, Karelibaug Vadodara.

on 5 June 2025 

[Garp_senchau]

Hey @Paarth__00,

Thank you for your response

I suggest performing an extensive system test from the UEFI (outside the OS). For guidance, please refer to the website provided.

Reference: HP PC Hardware Diagnostics | HP® Support

Additional Information Needed:

Please let me know if the issue occurs when the system is connected to power or when running on battery.

Which specific application(s) trigger the issue? Does it happen even when the system is idle, or only during the use of certain applications?

Kindly share the model name and serial number of the device through a private message for further investigation.

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,