• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎06-02-2020 09:47 AM

HP Recommended
Product: HP Omen 870-224
Operating System: Microsoft Windows 10 (64-bit)

I have a HP Omen 870-224. Yesterday I installed some Corsair Vengeance LPX DDR4 2400MHz memory, each stick is 8GB. From my research the computer supports up to 16GB, 8GB in each channel. I am running the 64 bit version of Windows. CPU-z shows both sticks to be installed properly as its showing up in the memory tab. I dont understand why its only using 4GB per channel and not the whole 8GB per channel. I have already run the System File checker tool, came back all good. I ran the device troubleshooter, no problems there either. I have updated the system BIOS to most recent version. Also max memory is unchecked in msconfig>boot tab>advanced.  Any help will be gladly accepted. Thank You

3 REPLIES 3

‎06-02-2020 10:09 AM

HP Recommended

@dlossing,

I cannot locate on Crucial's webpage that exact memory module(s) pair.

Just where and how did you determine your choice?

This system is feedback driven thru Solution and Kudo flags. It's the only means of knowing if you have been served. Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
Was this reply helpful? Yes No

‎06-02-2020 10:26 AM

HP Recommended

It isn't crucial memory, it's Corsair i used. There was a previously posted help forum post that read that stated memory can be 2133-2400MHz, someone close to me gave me these because he couldn's use them on his PC, he needed DDR3.  This is DDR4 2400MHz , 2  8GB sticks, one in each channel. Like i said, both channels show up in cpu-z, but its only using 4GB on each channel.

Was this reply helpful? Yes No

‎06-03-2020 03:44 PM

HP Recommended

@dlossing 

 

Sorry for jumping in, what EXACTLY the model and part # of your Corsair RAM ? Do you still have the Invoice/Receipt ? Return them and get he right ones.

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.