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‎12-22-2022 07:43 AM

HP Recommended
Operating System: Microsoft Windows 11

I bought a victus 16.1 hp gaming laptop 6 months ago and it has recently been having internet connection issues where i will continuously lose connection every 5 minutes in regular intervals . I know its not my router because all other devices do not experience any issues when connected to it.
Both wifi and ethernet will be lose connection, but its almost like i only partially lose connection. I still have internet, but nothing seem to load correctly.

Category:
1 REPLY 1

‎12-23-2022 01:00 AM

HP Recommended

Hello @okkkoo 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before we continue ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

 

(2) Start Windows <Device Manager>

- Expand <Network adapters>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

--->>> Send screenshot

 

(3) Please report back

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