Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

Internet network connection issue

HP Recommended

Cannot connect to the internet with ethernet cord. Have tried several different setup connections. Cannot tell if it's a firewall issue Windows Defender says it's not using the recommended settings but I quit use recommended settings and and then I've tried changing the network sharing and nothing. The internet was just working yesterday on my daughter's HP Pavilion gsming computer and now nothing.

HP Support Agent
HP Support Agent
20,111 20,070 881 939
Message 2 of 2
Flag Post
HP Recommended


Thank you for posting on HP Forums,

Echo_Lake is at your service.


As I understand, you're unable to connect to internet using an ethernet cable, 

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:

  • What is the product number of your device? Use this link to find it: 
  • (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
  • Have you attempted any steps on your own before posting on the HP Forums?
  • Do you see a light on ethernet port? 
  • Have you tried an alternate ethernet cable? 
  • Do you see an ethernet icon on the Windows taskbar? 

While you respond to that, let's try these steps to resolve the issue: Click here

Step 1: Completing the network connection checklist

Step 2: Checking the network status in the Network and Sharing Center

Step 3: Setting advanced sharing options

Step 4: Using Windows 10 diagnostic and troubleshooting tools

Step 5: Reinstalling the network adapter software in Device Manager

Step 6: Updating the network drivers

Step 7: Using Microsoft System Restore

Step 8: Reset your computer


If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation