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Pan_de_sol
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Message 1 of 3
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Solved!

Is a replacement hdd under warranty

HP Recommended
HP Pavilion Gaming Desktop 790-00xx
Microsoft Windows 10 (64-bit)

I recently used the HP PC Hardware Diagnostics program and i tested the hdd and it failed on  the short/long drive self-test with the error codes being 0U5XG3-9KA9T9-GXGJ2K-60V813 and 0U5XG3-9KA9T9-GXGJ2K-61DG13.

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banhien
Level 19
Level 19
96,807 65,520 12,543 21,621
Message 2 of 3
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HP Recommended

@Pan_de_sol 

 

Yes, please contact HP in your country for a replacement. As a desktop, HP may ask you to send the HDD back first. Please follow the procedure otherwise your HDD would get lost in a jungle.

 

In the US:

    http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

 

or call HP technical support: 800-474-6836.

 

If you live outside the US/Canada Region please click the link below to get the support number for your region.

 

     http://welcome.hp.com/country/w1/en/contact_us.html

Regards.

BH
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banhien
Level 19
Level 19
96,807 65,520 12,543 21,621
Message 2 of 3
Flag Post
HP Recommended

@Pan_de_sol 

 

Yes, please contact HP in your country for a replacement. As a desktop, HP may ask you to send the HDD back first. Please follow the procedure otherwise your HDD would get lost in a jungle.

 

In the US:

    http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

 

or call HP technical support: 800-474-6836.

 

If you live outside the US/Canada Region please click the link below to get the support number for your region.

 

     http://welcome.hp.com/country/w1/en/contact_us.html

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




>

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Pan_de_sol
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Message 3 of 3
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HP Recommended

I happen to have a SSHD in my home would that void my warranty?

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