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ChrisJones1384
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Is the order status screen inaccurate?

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Omen Oblisk

 (Pardon the erroneous grammar)I’m writing this because I need to ease my anxious mind, I purchased an Omen Oblisk desktop with custom specs around April 23rd, now prior till making purchase I was well aware that these orders might be subject to delays and various other problems due to a variety of reasons especially with covid-19 still at large, so I was prepared to be patient, however it’s now may 29th and my order status screen still says processing and I can’t help but worry because as a customer I invested a healthy sum of money into this! I do want to say around maybe April 27th or April 29th the status changed from processing to assembly for one day and then it reverted back to processing, I received no email regarding my desktop since, except for one regarding a panel for my desktops tower. 

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Betty0610
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@ChrisJones1384

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


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