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‎05-20-2023 05:42 AM

HP Recommended
Product: OMEN 25L Desktop PC GT12-1000a (ID 1Z1C0AV)

Keyboard and no signal on monitor since upgrade

Category:
1 REPLY 1

‎05-20-2023 02:28 PM

HP Recommended

Hi @Glenda36 

 

This sounds like you may have received a faulty BIOS update from HP Support Assistant or Windows Update. You have no video output and no USB function. 

 

The fix is not going to be easy if this is your situation.

 

Try BIOS recovery options at this Site.

 

A "no go" using options at the above site means you may need to contact HP Support or have a local PC tech reprogram the BIOS.

 

Regards

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