cancel
Showing results for 
Search instead for 
Did you mean: 
Bastoo
Level 1
2 1 1 0
Message 1 of 4
297
Flag Post
HP Recommended

Solved!

Keyboard and trackpad not working properly after driver update

Omen 15-ax237nf
Microsoft Windows 10 (64-bit)

Hey,

Since I made an update through Windows Update, my keyboard and my trackpad are working quite weirdly. It's almost impossible for me to naviguate with the trackpad anymore, and using the keyboard does bizarre things too, typing isn't working at all. The name of the update is 'HP Development Company, L. P. - System - 8/29/2018 12:00:00 AM - 7.0.4.1' and this update is 100% the origin of the issue. Ths issue is really hard to describe as I'm sure at all what happened...

I tried using a restauration point, but there wasn't any before the update, and I'm not really willing to reinitialise my laptop. More over, after the update, I noticed all of my peripherals have 'migrated'. Finally, it's NOT a virus.

 

Any solutions ? 

3 REPLIES 3
HP Support Agent
HP Support Agent
10,883 10,855 466 524
Message 2 of 4
258
Flag Post
HP Recommended

Solved!

Keyboard and trackpad not working properly after driver update

@Bastoo

Welcome to HP Forums,  

This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂

 

I see that your experiencing issue with the keyboard and touchpad,  I appreciate your efforts to try and resolve the issue. 

 

Let's try updating the drivers through HP support assistance and check:

Go to Download HP Support Assistant to install the tool.

Use HP Support Assistant to automatically install computer updates, such as updated drivers, system updates, and useful utilities.

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

  6. Perform any other update management actions as needed.

Hope this helps! Keep me posted for further assistance.

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

ECHO_LAKE
I am an HP Employee

0 Kudos
Bastoo
Level 1
2 1 1 0
Message 3 of 4
252
Flag Post
HP Recommended

Solved!

Keyboard and trackpad not working properly after driver update

Thank you for the reply !
I just found out the solution. My peripherals drivers were up to date, and trying to downgrade them didn't work. I didn't want to go to that point first, but I decided to uninstall my trackpad as a peripheral, and deleting the Synaptics drivers pointing device as well. When i rebooted my laptop, the trackpad got reinstalled and i manually installed back the Synactics drivers.
This is really weird that the HP update put such a mess in my periphals, I'm pretty sure that wasn't supposed to happen... Anyway, issue's solved.

0 Kudos
HP Support Agent
HP Support Agent
10,883 10,855 466 524
Message 4 of 4
249
Flag Post
HP Recommended

Solved!

Keyboard and trackpad not working properly after driver update

@Bastoo

Thank you for posting back. 

 

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.


Have a nice day ahead.

ECHO_LAKE
I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation