Create an account on the HP Community to personalize your profile and ask a question
11-30-2019 01:43 AM
Hi there, I have an issue with my laptop. Yesterday I was playing a game on my laptop when it suddenly shut down. I plugged it in into the AC adapter multiple times but the LEDs would not turn on. I have tried unscrewing the back but the screws are hard to get out. I believe this is either a overheating of the CPU/laptop or there’s an issue with the battery. The only thing I’ve done to it hardware wise is disable the V-Sync in my Nvidia Graphics.
11-30-2019 03:20 AM
First:- Turn off the computer, press and hold the PWR button for 4 seconds.
Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.
Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.
NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
This will not work for everyone, but you may be lucky?
HP Notebooks and Mobile Workstations -
No Power, No Boot, No Display When Power Button Is Pressed
NOTE: Be sure the battery is installed in the computer and it has sufficient power before continuing. Due to the design of the Embedded Controller/Keyboard Controller, the power supply must be disconnected and the computer must be powered with battery power to reset the Embedded Controller/Keyboard Controller.
Unplug the AC power from the computer.
Press and hold the power button for more than 12 seconds.
Release the power button (after at least 12 seconds).
The computer will power on and should boot normally after releasing the power button.
Re-connect the AC power to the computer.
NOTE: In case the battery is not charging after performing the steps to reset the Embedded Controller, unplug and re-plug in the AC power again.
Didn't find what you were looking for? Ask the community