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InformationFix Windows 10 Update IssuesResolve Windows 10 or update issues on HP computer or printer– Click Here
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Laptop problem, charged battery 99, when I remove the charging plug the laptop stops?
04-20-2019 12:47 PM

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My laptop has the following problem: After charging, the battery looks 99 percent if I disconnect the charging plug stops?
04-20-2019 06:58 PM

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Hello @Mircea77
Looks like you may have to contact HP Support for a warranty issue, assuming you are still under warranty.
Before you do, plug the charger back in and press the power button. Immediately and rapidly tap the F2 key until the HP UEFI Diagnostics menu appears.
Go to Component Tests and down to Power. Run the tests for Battery and see if it shows any errors.
Does it give any errors? If so, be sure to report that when you contact HP Support.
Use this link... Contact HP Worldwide | HP® Official Site
05-06-2019 12:28 PM

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I took the product to Service, where the battery was found to be defective, I AM DISCONTINUED THAT A NEW PRODUCT CAN HAVE THE SAME PROBLEM,
05-06-2019 02:01 PM

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"I AM DISCONTINUED THAT A NEW PRODUCT CAN HAVE THE SAME PROBLEM"
Sorry I dont understand your english. ?
If you went to HP Service and they found the battery defective. they will replace it under warranty.

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