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‎04-20-2019 12:47 PM

HP Recommended
Product: OMEN by HP - 17-an108nq
Operating System: Microsoft Windows 10 (64-bit)


My laptop has the following problem: After charging, the battery looks 99 percent if I disconnect the charging plug stops?

3 REPLIES 3

‎04-20-2019 06:58 PM

HP Recommended

Hello @Mircea77 

 

Looks like you may have to contact HP Support for a warranty issue, assuming you are still under warranty.

Before you do, plug the charger back in and press the power button. Immediately and rapidly tap the F2 key until the HP UEFI Diagnostics menu appears.

Go to Component Tests and down to Power. Run the tests for Battery and see if it shows any errors.

HP How to use Diagnostics

 

Does it give any errors? If so, be sure to report that when you contact HP Support.

Use this link... Contact HP Worldwide | HP® Official Site 

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‎05-06-2019 12:28 PM

HP Recommended


I took the product to Service, where the battery was found to be defective, I AM DISCONTINUED THAT A NEW PRODUCT CAN HAVE THE SAME PROBLEM,

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‎05-06-2019 02:01 PM

HP Recommended

"I AM DISCONTINUED THAT A NEW PRODUCT CAN HAVE THE SAME PROBLEM"

Sorry I dont understand your english. ?

 

If you went to HP Service and they found the battery defective. they will replace it under warranty.

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