Laptop repair on warreny

[Gurpreet1311]

I purchased an HP Victims laptop in January 2024. And my laptop stopped working on 26 July 2024. I contacted HP technical support and the generate service order on 27 July. Then they generate a new service order number on August 19. They are not giving my laptop back. They also do not provide any replacement or full refund of the laptop. They are just extending delivery dates. I am a college-going student. I need my laptop. But they are not given. My laptop is in Warren. It took more than 2 months. Please help me

[Sneha_01]

Hi @Gurpreet1311 

Thank you for reaching out to us. We sincerely apologize for the delay you are experiencing with our service. We understand how important your HP product is to you and how frustrating it can be when issues arise.

Please know that our team is working diligently to resolve your situation as quickly as possible. We appreciate your patience and understanding during this time, and we want to assure you that your satisfaction is our top priority.

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support