• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to resolve the Stuttering During Gameplay with OMEN AI on OMEN MAX 16 Click here to view the instructions!
Locked

‎09-19-2024 01:06 AM

HP Recommended
Product: OMEN 17.3 inch Gaming Laptop PC 17-ck1000 (509V8AV)
Operating System: Microsoft Windows 11

While I was in the middle of a game, the laptop suddenly shut off. Afterward, I tried restarting it however it won’t turn on, and the charging indicator on the side will not light up either. I tried again a while later and it still does not turn on.

Category:
1 REPLY 1

‎09-19-2024 03:23 PM - edited ‎09-19-2024 03:36 PM

HP Recommended

Greetings @MKFF15 

 

Welcome to the HP Forum.

 

I suggest disconnecting the PC's external power brick from AC Power.

 

Try to start the PC. You could have an external power supply problem if the PC starts at this point.

 

You could also try removing the Laptop battery when the PC is disconnected from AC power. Depress and hold down the power button for a while to drain residual MB power.

 

Now try to start the PC again using only AC power (no battery).

 

Contact HP Support if the PC is in warranty and you cannot start the PC under any circumstance. Or have a local PC Tech diagnose the problem.

 

Regards

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.