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Lights not turning on in the system and command center won't turn them back on

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OMEN 30L Desktop - GT13-0024
Microsoft Windows 10 (64-bit)

OMEN 30L Desktop - GT13-0024  The  lights in my computer (front Omen light, front fan, and chassis led) have not turned on for months. I went to the command center to try and turn them back on but nothing happened. I tried resetting the computer and reinstalling the command center but nothing happened. I looked for loose wires or wires out of their ports but didn't know where to look. The only thing that may have led to them going out was something that happened a month ago. There is a wire labeled RGB fan that isn't connected to anything. I went to connect it to a port labeled LC_Pump because I assumed they went together and fell out. When I put them together, the led lights in the chassis started flashing rapidly before going out. That's how long I believe they have been out. This may not be related but I wanted to point it out. If someone can point me to exactly where I can find the light ports I would greatly appreciate it.

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Here's what you need to do:


Click here to download the latest OMEN Command Center to resolve this issue.

If the issue persists, Click here to find and install the Bios and chip-set driver updates,


If the issue persists, is recover the original application from the recovery manager: Click here for instructions to retain the original Omen controller.

The only other thing to do is to uninstall the software and install a fresh copy from the Microsoft store: click here


P.S: Welcome to HP Community 😉


Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us, 

have a good day, ahead.

I am an HP Employee

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