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Message 1 of 4
340
Flag Post

Mixed Reality HeadSet issue.

HP Recommended
AMD FX 9590
Microsoft Windows 10 (64-bit)

Getting 'Connect Headset' in the Windows Mixed Reality Portal.

Works on another Windows 10 system, so I know the HW is good.

I have compeltely unisntalled drivers and hidden devices in Device Manager, and uninstalled the Mixed Reality Program.

Restarted and same issue.

Also Created New Admin user with same results.

 

The headset has worked prior to this on the same system since I got it, so this is very strange, like a counter was maxed out.??

 

System Event log has the following repeated when ever I connect the headset, or update the driver.

Log Name:System

Source:DriverFrameworks-UserMode

Event ID 10111

LEvel:Critical

OpCode: Info

Task Category: User-mode Driver problems.

Descrption:

The device HoloLens Sensors (location 0005.0000.0000.006.001.000.000.000.000) is offline due to a user-mode driver crash.  Windows will attempt to restart the device 3 more times.  Please contact the device manufacturer for more information about this problem.

User Data

UserData

    - UmdfDeviceOffline
      LifetimeId {BE31428D-4973-4FAD-8C70-BD1CEFF750E0}       FriendlyName HoloLens Sensors       Location 0005.0000.0000.006.001.000.000.000.000       InstanceId USB\VID_045E&PID_0659&MI_04\8&595ACBB&3&0004       RestartCount 3

 

 

 

3 REPLIES 3
HP Support Agent
HP Support Agent
11,683 11,674 582 652
Message 2 of 4
Flag Post
HP Recommended

@mike9961

Thank you for joining HP Forums.

It's a pleasure assisting you in finding answers to your technical queries.

 

To provide you with an accurate solution, I'll need a few more details:

Could you please help me with the exact model name or the product number of the computer on which the headset is not working.

Was any update done on the computer?

Do you see any error while connecting the headset?

 

Eager to assist you!

Cheers:)

Raj1788
I am an HP Employee 

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New member
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Message 3 of 4
Flag Post
HP Recommended

Thank you for the reply, but it started working again. Must be a flaky USB Bus.

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HP Support Agent
HP Support Agent
11,683 11,674 582 652
Message 4 of 4
Flag Post
HP Recommended

@mike9961

Thanks for the reply,

 

I'm glad to hear you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution!

 

Take care now and do have a great week ahead.

:)Cheers:)

Raj1788
I am an HP Employee 

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