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‎10-22-2021 04:00 PM

HP Recommended
Product: OMEN 25L Desktop GT12-1XXX
Operating System: Microsoft Windows 10 (64-bit)

When my HP OMEN 25L Desktop computer goes to sleep, it is not waking back up.  I have to unplug the computer from the wall and plug it back in to reboot. I purchased this computer on Sept. 11th, 2021 and it was delivered to me on October 6, 2021. How do I resolve this problem?  When these computers are custom-built, aren't they tested before they are shipped?

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3 REPLIES 3

‎10-23-2021 07:13 PM

HP Recommended

@Synenergy , welcome to the Community.

 

This is not a hardware problem!  This is no doubt caused by a glitch in Windows.  I suggest going into the Power settings and set everything to Never and reboot.  Then, wait for awhile and change the settings back to the way you want them.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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‎12-07-2021 04:25 PM

HP Recommended

I follow your instructions and they did not work. I am still having the problem.

 

 

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‎12-07-2021 09:55 PM

HP Recommended

@Synenergy 

 

Here is a guide that may help you solve your problem.  If not, you may have to do a complete reset.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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