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‎03-24-2020 03:58 PM

HP Recommended
Product: HP Omen Desktop
Operating System: Microsoft Windows 10 (64-bit)

If my PC goes to sleep, no keyboard or power button press or mouse click makes it wake up. The only way is to hold power button for 10 seconds for a cold reboot. I'm constantly losing my work. I tried to turn it off via powercfg -h off in CMD but it says "Unable To Perform Function". The Omen BIOS is very limited with a few settings only (not good HP).

3 people had the same question
3 REPLIES 3

‎03-25-2020 02:19 AM

HP Recommended

Search for Power & Sleep settings and change it from there:

 

https://support.microsoft.com/en-gb/help/4027067/windows-10-how-to-adjust-power-and-sleep-settings

 

I have High Performance plan applied, any sleep-related settings turned off (including all sorts of timeouts etc. - all defaulted to max.) and left only hibernation in there (which, I do not believe kicked in anytime before at all). And no such problem.

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‎03-26-2020 01:09 PM

HP Recommended

Thanks for the tip but I've already done this as a workaround a while back.  But now I'm stuck with a PC that never can sleep or hibernate.  Is the Windows standard sleep function that's been around for over 15 years not available on this supposed high performance gaming PC? I would like someone from HP to confirm that sleep or hibernation is unavailable for this Omen desktop PC please.

1 person found this reply helpful
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‎03-27-2020 09:23 AM

HP Recommended

You will need to speak to Support about it - and I sincerely wish you good luck!

 

https://support.hp.com/gb-en

 

 

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