Create an account on the HP Community to personalize your profile and ask a question
12-28-2018 04:52 PM
I have recently purchased my destop and im trying to set up a multi screen display and the hdmi ports located here on the Thimphu-K back I/O panel
Are not recognizing if i have an hdmi Cord plugged in connected to a monitor.
Can someone help
12-31-2018 08:57 AM
Welcome to HP Forums,
This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂
I see that your experiencing issue with the HDMI port not active on desktop,
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
- What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
- What is the operating system?
- Have you tried any troubleshooting steps?
Keep me posted for further assistance.
I am an HP Employee
Didn't find what you were looking for? Ask the community