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‎12-28-2018 04:52 PM

HP Recommended

I have recently purchased my destop and im trying to set up a multi screen display and the hdmi ports located here on the Thimphu-K back I/O panel

20181228_194352.jpgAre not recognizing if i have an hdmi Cord plugged in connected to a monitor.

Can someone help

1 REPLY 1

‎12-31-2018 08:57 AM

HP Recommended

@Gamerguy69
Welcome to HP Forums,  

This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂

 

I see that your experiencing issue with the HDMI port not active on desktop,
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 (Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).
  • What is the operating system?
  • Have you tried any troubleshooting steps?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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