• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎10-05-2022 12:00 PM

HP Recommended
Product: HP Pavilion 15.6 inch Gaming Laptop PC 15-ec2000 (2P6B3AV)
Operating System: Microsoft Windows 11

Today I have purchased new mouse and when i have used it with my new laptop it was working nice but when i shut down my laptop mouse lights are still on means power is still supplied to usb slot after shutting down laptop. I have confirmed it by using my mobile charger also it still charge my mobile even after shutting down. This problem is in on left hand side usb slot others are good.

Category:
1 REPLY 1

‎10-05-2022 12:38 PM - edited ‎10-05-2022 12:38 PM

HP Recommended

Hello @Hemant_101 

Sorry to hear that you are having problems ... I would like to help you.

(1) Enter BIOS and disable <USB Power>

 

How to enter BIOS ?

https://www.youtube.com/watch?v=GdFCKLlPM3o&ab_channel=HPSupport

 

(2) Please report your results

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.