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Here is the solution to resolve the Stuttering During Gameplay with OMEN AI on OMEN MAX 16 Click here to view the instructions!
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‎10-05-2022 12:00 PM

HP Recommended
Product: HP Pavilion 15.6 inch Gaming Laptop PC 15-ec2000 (2P6B3AV)
Operating System: Microsoft Windows 11

Today I have purchased new mouse and when i have used it with my new laptop it was working nice but when i shut down my laptop mouse lights are still on means power is still supplied to usb slot after shutting down laptop. I have confirmed it by using my mobile charger also it still charge my mobile even after shutting down. This problem is in on left hand side usb slot others are good.

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1 REPLY 1

‎10-05-2022 12:38 PM - edited ‎10-05-2022 12:38 PM

HP Recommended

Hello @Hemant_101 

Sorry to hear that you are having problems ... I would like to help you.

(1) Enter BIOS and disable <USB Power>

 

How to enter BIOS ?

https://www.youtube.com/watch?v=GdFCKLlPM3o&ab_channel=HPSupport

 

(2) Please report your results

How to open the BIOS on your HP computer | HP Support
How to open the BIOS on your HP computer | HP Support
youtube.com/watch?v=GdFCKLlPM3o&ab_channel=HPSu...
Learn how to access your HP computer BIOS menu with either a hotkey at startup or through Windows 8, 10, or 11 navigation. Watch this video to see both methods. If you're not sure which key is your computer's hotkey, check your manual or go to https://support.hp.com, identify your product, and ...
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