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‎10-04-2022 07:17 PM

HP Recommended
Product: OMEN 25L Desktop PC GT12-0000i (7WM05AV)
Operating System: Microsoft Windows 10 (64-bit)

Keeps giving me blue screen errors and says something about memory issues. Keeps on happening every time I load a certain game. Sometimes it will do it if I am just doing other things on my pc. I just need help figuring out what is wrong with my PC.

Category:
1 REPLY 1

‎10-05-2022 04:31 AM

HP Recommended

Hello @Jairo2 

Sorry to hear that you are having problems ... I would like to help you.

 

(1) Test your hardware Using the HP PC Hardware Diagnostics (UEFI)

--->>> Perform <all> tests

https://support.hp.com/us-en/document/ish_2854458-2733239-16

See section <Running HP PC Hardware Diagnostics UEFI tests when Windows doesn't start>

 

See how it works:

https://www.youtube.com/watch?v=14GKIpGPNRM

 

(2) Please report your results ( error messages, take pictures )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
Test Your HP Computer Hardware Using HP PC Hardware Diagnostics UEFI | HP Computers | HP Support
youtube.com/watch?v=14GKIpGPNRM
This video shows how to test your HP computer hardware using HP PC Hardware Diagnostics UEFI. If you suspect that your computer has hardware issues, follow the steps in this video to isolate and identify them using the HP PC Diagnostics UEFI. Chapters: 00:00 Introduction 00:18 Download and install
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