12-29-2018 07:41 AM
I was charging my laptop for maybe 30min to 1h and when i open it , nothing happen and i see the power key no lights and the charge light not work too . Nothing work in the laptop and the battery is inside the laptop so i cant take it out or something like this . Can anyone help me please ?
Solved! Go to Solution.
12-30-2018 04:19 PM
Welcome to HP Forums,
This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂
I see that HP OMEN 15-001ce notebook is not booting UP,
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
- When was the last time it worked fine?
- Have you made any hardware/software changes?
- Did this happen after a recent window or software update?
While you respond to that, I recommend you to perform the following steps to isolate the issue and arrive at a fix:
Let's perform a hard reset:
1) Shutdown the computer.
2) Unplug all the Adapter and peripherals connected.
3) Press and hold down the power button for 15 to 20 seconds.
4) Plug-in the Adapter.
5) Try to turn on the computer.
Hope this helps! Keep me posted for further assistance.
If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,
Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,
Thank you for posting in the HP Support Forum. Have a great day!
I am an HP Employee