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Ahmad-OMEN
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Message 1 of 2
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Solved!

My hp omen 15-001ce doesn’t work

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HP OMEN 15-001ce

I was charging my laptop for maybe 30min to 1h and when i open it , nothing happen and i see the power key no lights and the charge light not work too . Nothing work in the laptop and the battery is inside the laptop so i cant take it out or something like this . Can anyone help me please ?

1 ACCEPTED SOLUTION

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Echo_Lake
HP Support Agent
HP Support Agent
26,679 26,613 1,254 1,294
Message 2 of 2
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@Ahmad-OMEN

Welcome to HP Forums,  

This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂

 

I see that HP OMEN 15-001ce notebook is not booting UP, 
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • When was the last time it worked fine?
  • Have you made any hardware/software changes?
  • Did this happen after a recent window or software update?

While you respond to that, I recommend you to perform the following steps to isolate the issue and arrive at a fix:

Let's perform a hard reset:

 

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Press and hold down the power button for 15 to 20 seconds.  

4) Plug-in the Adapter.  

5) Try to turn on the computer. 

 

Hope this helps! Keep me posted for further assistance.

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

ECHO_LAKE
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
26,679 26,613 1,254 1,294
Message 2 of 2
Flag Post
HP Recommended

@Ahmad-OMEN

Welcome to HP Forums,  

This is a great place to get support, find answers and tips,
Thank you for posting your query, I'll be more than glad to help you out 🙂

 

I see that HP OMEN 15-001ce notebook is not booting UP, 
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • When was the last time it worked fine?
  • Have you made any hardware/software changes?
  • Did this happen after a recent window or software update?

While you respond to that, I recommend you to perform the following steps to isolate the issue and arrive at a fix:

Let's perform a hard reset:

 

1) Shutdown the computer.  

2) Unplug all the Adapter and peripherals connected.  

3) Press and hold down the power button for 15 to 20 seconds.  

4) Plug-in the Adapter.  

5) Try to turn on the computer. 

 

Hope this helps! Keep me posted for further assistance.

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below,

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

ECHO_LAKE
I am an HP Employee

View solution in original post

Was this reply helpful? Yes No
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