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‎08-05-2025 10:26 PM

HP Recommended

I am ronald joy marandi and yesterday I have bought a laptop victus by hp gaming laptop 15-fa1319TX . And during software update my laptop went off and it still black screen and the caps lock button is blinking. What should I do? 

1 REPLY 1

‎08-06-2025 06:08 PM

HP Recommended

Greetings @RonaldMarandi 

 

Welcome to the HP Forum. Sawadee Khap (Hello)!

 

Is the PC brand new?

 

Well, I don't generally work on Laptops.

 

But it sounds like your PC may have received a faulty BIOS update.

 

Can you detect a blinking cadence?

 

Check this table for a match:

 

Cap Lock.PNG

 

You could try recovering the new PC's BIOS if this your choice. But it might be easier to do a refund/exchange if the PC is brand new.

 

You can attempt a BIOS recovery by reviewing all BIOS recovery options at this HP Site.

 

Regards

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