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‎09-10-2020 07:26 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

When i play assasin's creed odyssey or assasin's creed origin, my pc does a strange noize (it's coming from my graphique card). When the noize stop, my game freeze for a little bit. Can anyone tell me how to fix it and what is the cause?

7 REPLIES 7

‎09-10-2020 07:38 PM - edited ‎09-10-2020 07:39 PM

HP Recommended

@BaconJr_ , welcome to the forum.

 

What is the Product Number of the computer? I need this information to review the specifications of it. Please don't furnish the Serial # or other personal information. You can find the Product Number at the bottom of the page when you open HP Support Assistant.

 

Also, is the video card original to the computer or an upgrade?



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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‎09-10-2020 07:41 PM

HP Recommended

the product number is 4NN49AA#ABL

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‎09-10-2020 08:43 PM

HP Recommended

Thank you for the additional information, @BaconJr_!

 

When you hear the noise is the fan spinning on the video card or does it stop?  I suggest that you clean the video card with canned air if you haven't done so recently to see if that helps.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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‎09-10-2020 08:46 PM

HP Recommended

when i hear the noise my fan is spinning and i will try to clean my video card but my pc is relatively young so i don't know  if that will help.

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‎09-10-2020 08:53 PM

HP Recommended

@BaconJr_, I suspect that your video card is failing.  The noise most likely is being caused by the fan.  You should check to see if there is anything rubbing against the fan when it is running.  This could cause the noise that you are hearing, as  well.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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‎09-10-2020 08:55 PM

HP Recommended

so do you suggest that i need to change my video card or just check if my fan is rubbing against something?

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‎09-11-2020 11:15 AM

HP Recommended

Does it sound like a high pitched noise or screaming? 

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