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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.

‎05-12-2025 08:38 AM

HP Recommended

Trying to set up my computer but got stuck when trying to pick country or region

 

 

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1 REPLY 1

‎05-12-2025 10:23 AM - edited ‎05-12-2025 04:54 PM

HP Recommended

Greetings @Rt2112 

 

Welcome to the HP Forum.

 

Are you doing a new PC setup or did you reinstall Windows on your existing PC?

 

A new PC should not freeze during setup. And seeing a new PC freeze during initial setup could indicate a hardware problem.

 

Try a shutdown by depressing and holding down the power button.

 

Disconnect any unnecessary peripherals. Only use a: mouse, keyboard, and monitor.

 

Restart the PC and try again.

 

I would return the PC for an exchange/refund if you can't setup a new PC.

 

Your existing PC would also have a hardware problem if you can't reinstall Windows.

 

Regards

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