My pc keeps stuttering when im playing games and its really bad when im just at the desktop screen.

[Joshlad]

I've just recently reset my pc because I was having issues with how slow it was getting, and since then it has been extremely laggy and constantly stutters when I'm playing games and just on the desktop. Its really annoying because I've only had it for two months and its completely ruining my experience. 

[ub6424]

Hello @Joshlad 

In your case:

Service required !

- The computer should normally be disassembled and checked

- Thermal paste for CPU GPU and bridges should be renewed.

- Furthermore, the function of the fan must be checked.

- Check for short circuit

- General cleaning ...

If you can't do that, you should have it serviced by a professional computer ( chip level ) repair store.

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

[Prométhée]

hi

---

@Joshlad wrote:

. Its really annoying because I've only had it for two months and its completely ruining my experience. 

---

Since the computer is brand new, attempting to take it apart or repair it may void your warranty.
depending on the seller, your country of origin, conditions of sale / troubleshooting:
contact the seller first, to see what is possible, exchange / refund etc.
And if not the choice, contact HP, in order to request repair