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HP Recommended
OMEN by HP 45L Gaming Desktop PC GT22-0000a (4E977AV)
Microsoft Windows 11

I've just recently reset my pc because I was having issues with how slow it was getting, and since then it has been extremely laggy and constantly stutters when I'm playing games and just on the desktop. Its really annoying because I've only had it for two months and its completely ruining my experience. 

2 REPLIES 2
HP Recommended

Hello @Joshlad 

 

In your case:

Service required !

- The computer should normally be disassembled and checked

- Thermal paste for CPU GPU and bridges should be renewed.

- Furthermore, the function of the fan must be checked.

- Check for short circuit

- General cleaning ...

 

If you can't do that, you should have it serviced by a professional computer ( chip level ) repair store.

 

best regards

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HP Recommended

hi


@Joshlad wrote:

. Its really annoying because I've only had it for two months and its completely ruining my experience. 


Since the computer is brand new, attempting to take it apart or repair it may void your warranty.
depending on the seller, your country of origin, conditions of sale / troubleshooting:
contact the seller first, to see what is possible, exchange / refund etc.
And if not the choice, contact HP, in order to request repair

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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