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- My pc turns on to a black loading screen and repeats

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04-17-2024 05:44 PM
I have a video of it doing it but i don’t know where to send it can you provide me a link to send it to so i can try and get this problem fixed it’s been doing this for months and gets worse every time.
04-17-2024 07:49 PM
You can upload videos to youtube if you want, but a picture might be all that is needed. Can you explain what you mean by loading? Windows usually shows "updating" when updates come in an some updates may be long.
What caused the problem in the first place?
Power glitch? Upgrade to windows 11 from 10?
Microsoft or HP update? Add a new device, memory, etc?
BIOS upgrade that went wrong?
Have you run diagnostics?
Tap the ESC key after powering on and press F2 to run diagnostics.
Do not allow any updates if disk or memory fail, especially a BIOS update.
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
04-17-2024 07:59 PM
https://www.tiktok.com/t/ZPRwJCC1E/
I uploaded the video here this is what it keeps doing and it literally won’t work at all so i can’t even use it anymore
04-18-2024 04:27 AM
Your system is just stuck starting up. If the problem started because of a BIOS update then it may not be fixable. If it was from a windows update then the update needs to be uninstalled.. If you added memory to replaced a video board then that needs to be undone.
What caused this problem originally?
'
Can you run diagnostics or get into the BIOS setup?
Tap the ESC key after powering on and press F2 to run diagnostics.
If you have trouble with doing the above then
Click here to check warranty
and
Click here for world-wide contact info
Or contact the closest authorized service center
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
04-18-2024 12:57 PM
Can you run diagnostics or get into the BIOS setup?
Tap the ESC key after powering on and press F2 to run diagnostics.
if the keyboard responds then possibly the system can be repaired
Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it