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My son has an HP gaming computer it has randomly decided to shut off and when it tries to boot it will either go inti automatic repair and try that 2 times and then shut itself off or it will load saying error code 0xc0000185. My husband has removed the hard drive cleaned and replaced it but its not doing anything. Help please.

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Hello


this is a recorded response (macro))
we need the exact model of your computer, and the product number
To find it follow this
for a desktop computer

HP Desktop PCs - How Do I Find My Model Number or Product Number? | HP® Customer Support

 

and for a laptop:

HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support

"My husband has removed the hard drive cleaned and replaced it but its not doing anything. Help please."

 

What do you mean, what exactly did he do with the hard drive, this is the one he put back in?

carry out the tests following what is indicated here, if an error indicate the

HP PCs - Testing for Hardware Failures | HP® Customer Support

 

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