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‎05-28-2025 03:49 AM

HP Recommended
Product: Victus by HP 15L Gaming Desktop PC TG02-2000i (8R3R1AV)

I'm returning a desktop pc, and I believe I was told it would be picked up on Thursday and that I would recieve an email with details about the pick up and what to do next, however I never recieved anything, and not too sure where I go to get an answer. The billing and shipping address is different, and in the phone call the only address which was mentioned was the billing address, so I also want confirmation that they will be coming the the shipping address for pick up. I also tried the whatsapp live chat but I get no response.

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1 REPLY 1

‎05-29-2025 12:16 PM

HP Recommended

@Connor115, Welcome to HP Support Community,

 

Thank you for posting your query.

 

Could you please share the case ID that was provided to you by the agent? This will help me track the issue and assist you further. Kindly share this ID via private message.

 

Take care and have a good day. 

 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

Garp_Senchau
I am an HP Employee

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